Customer Support Specialist

Confirmed live in the last 24 hours

HubSpot

Compensation

$40,000 - $55,000/year

Remote - USA

Hybrid

Posted March 23, 2026

Job Description

Start dates: May 4th, 2026, and June 1st, 2026

As a Customer Support Specialist, you will provide a helping hand to our Customers who are growing their business with HubSpot by communicating thoughtful, customized solutions that solve roadblocks in customer growth. The Customer Support team delivers a human and consultative experience through creative, technical problem-solving, and a thorough knowledge of how the HubSpot software works.

In this role, you will:

Partner with our customers and effectively resolve issues through chat, email, and phone. We use our own tools for troubleshooting and communicating with the customer
Build your resilience, composure, and flexibility as customer needs evolve and ticket volume changes
Utilize comprehensive knowledge of HubSpot to diagnose software issues, engaging with our product, engineering, and customer success teams to solve more complex product issues
Maintain ownership of cases from initial contact through resolution
Identify opportunities for existing customers to upgrade their tools
Discover, report, and monitor bugs and issues
Find yourself immersed in a growth culture that includes programmatic training and ongoing, on-the-job learning
Work weekday shifts. Hours depending on location. There will be at least 6 weekend shifts per year in addition to your weekday shifts. Overtime and holiday shifts are optional

We are looking for people who:

Demonstrate comfort in autonomous learning, troubleshooting and taking an investigative approach to fix a problem.
Possess technical aptitude and familiarity with SAAS concepts
Are interested in building technical knowledge around APIs, HTML, & CSS
Are acquainted with customer service and are passionate about the customer experience

What onboarding/this job looks like:

First 5 days: Get to know HubSpot as a company, working environment, and tool. Set up your accounts and learn all about your new workplace:
30 days: Learn the ins and outs of how the support team operates. Take practice and real customer cases, and sharpen the point on your troubleshooting. Get to know your teammates and team leads.
90 days: Deepen your expertise and learn about our various channels of communication.
180 days and beyond: You’re ready to fly on your own. You still have plenty of support but your independence will be shining.

Skills and Experience:

Motivated by customer-facing interaction. You have a chance to talk to people who are very excited about working with HubSpot tools, and it can be very rewarding to team up with them.

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