Enterprise Account Executive (CX & AI specialist)

So, what’s the role all about? 

We're looking for an experienced Enterprise Account Executive to join our expanding SEA Sales team and help us revolutionize the industry. In this role, you'll collaborate with potential customers to learn about their needs and objectives, and determine how NiCE can assist them.

How will you make an impact? 

• Strategically developing initiatives targeted to specific accounts and markets that demonstrate NICE’s extensive capabilities as an advanced solution provider and drive increased market share proactively. Maximize sales activities and achieve quotas by prospecting for new accounts. 
• Connecting with all levels within the customer including “C” level relationships and having a footprint across the customer organization, adopting the conversation to the audience. 
• Seeing opportunities and the value for customer, by mastering a deep understanding of the qualitative strategies and initiatives of the customer that articulate the goals of their company. Providing critical insights to the customer that generate best-in-class credibility and contribute to a market leadership position for the company. 
• Growing the wallet share in the assigned accounts. Establishing high revenue, multi-year business plans with the target accounts. Developing road maps for large-scale implementations of our systems and services in the accounts.  
• Mapping capabilities of existing Partners and Strategic Alliance to key target areas and identify gaps. Creating a network of relationships to facilitate sales and promote alliances and partnerships.  
• Driving and leading the sales, presales, engineering and support efforts for the account to achieve business goals. 
• Initiating, supporting, developing and monitoring purchasing agreements between NICE and the customer. 

Have you got what it takes?  

• You are an experienced Enterprise Sales Executive with a proven track record of success in selling SaaS within the wider Contact Center or Conversational AI environment
• You have a hunter mentality and are passionate about winning and being part of an exciting company in a hyper-growth phase
• You are confident navigating sales cycles with all management levels (particularly SVP/C-Level)
• You have strong existing customer relationships and connections with BFSI, hospitality or outsource service providers.
• You are knowledgeable with conversational and agentic AI and its impact to Customer Experience.

You will have an advantage if you also have: 

• Ability to close the deal, identify the opportunity, get the commitment and drive all relevant actions. Also, focus on creating and keeping momentum until deal is closed. Show flexibility when bringing plans to reality and make changes on the spot when needed.  
• Ability to work effectively in a complex organization/matrix in coordinating across multiple functions and the customer and NICE eco-systems.  
• Demonstrate knowledge of the NICE portfolio and relevant markets and confidently speak in great detail regarding all of NICE’s products while working in deep collaboration, when necessary, with the functional, industry or technical partners and establish/maintain strong relationships and professional reputation within the account and throughout the sales cycle. 

 

Requisition ID: 9185

Reporting into: Director, Sales, SEA