Senior Product Operations Specialist, Product Management Practice

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

 

About the Product Management Practice

The Product Management Practice (PMP) is GovTech's centre of excellence for product management capabilities. We determine GovTech's overall product direction to solve national priority problems and serve as the Government's thought leader in product management practices.

As we accelerate our mission to transform government digital services, we are embarking on an ambitious initiative to convert officers into skilled Product Managers and Product Operations professionals over the next two years. This large-scale capability transformation will fundamentally shift how government builds and delivers digital products putting citizen needs first, making data-driven decisions, and delivering impactful solutions at scale.

[What you will be working on]

This position sits within the Product Management Practice and reports to the Product Operations leadership team. The candidate should be passionate about enabling product excellence through operational systems and building product management capabilities across GovTech.

Within the Product Management Practice: You will support the design, coordination, and delivery of the Product Operations conversion pathway training bootcamp. This includes establishing operational frameworks for the bootcamp, managing participant journeys from recruitment through graduation, coordinating with training providers and internal stakeholders, tracking learner progress and outcomes, and continuously improving the program based on feedback and data.

Across GovTech: You will support the broader conversion exercise by designing scalable systems that enable capability development across the organization. This includes building data infrastructure to track conversion progress, establishing feedback loops between learners and program designers, coordinating cross-functional initiatives that support the conversion journey, and identifying operational barriers that hinder capability uplift.

Given the scale and complexity of this transformation, the candidate will need to navigate ambiguity, manage multiple stakeholders, and demonstrate bias toward action to solve problems and clear obstacles.

Key Responsibilities:

1. Drive Execution of Product Operations Training Bootcamp

Lead end-to-end operational coordination of the conversion pathway training program

You will:

• Design and implement comprehensive bootcamp operations framework including participant recruitment, onboarding, learning journey management, and graduation processes
• Coordinate logistics across multiple cohorts, managing schedules, facilitator coordination, venue/platform setup, and materials distribution
• Establish learner support systems including office hours, mentorship matching, peer learning communities, and troubleshooting channels
• Manage vendor relationships with training providers, ensuring quality delivery, contractual compliance, and continuous improvement
• Build feedback collection mechanisms and conduct regular retrospectives to iterate on program design and delivery

2. Establish Data Systems for Conversion Tracking and Insights

Design operational dashboards and analytics that provide visibility into the conversion journey

You will:

• Build centralized tracking systems to monitor conversion progress across the GovTech officers, capturing key milestones from initial training through on-the-job applicati