Brandwatch, Sr Onboarding Specialist, Melbourne

The Onboarding team is a global team of product experts whose mission is to enable customers to turn social data into practical insights that inform strategic business decisions. We provide customers with a tailored and scalable data and visualisation ecosystem, as well as education programs that empower customers with the knowledge and skills to confidently use Brandwatch and utilise social intelligence to harness the power of social across the enterprise. 

This role is primarily one of consulting and coordinating people across multiple internal and external teams to ensure the smooth planning, execution and implementation of large-scale solutions across the Brandwatch product suite. 

Who We’re Looking For  

We’re seeking a Senior Onboarding Specialist to drive seamless customer experiences and ensure long-term success with our platform. In this role, you will act as a strategic partner, consulting with enterprise clients, designing tailored onboarding solutions, and driving adoption of the Brandwatch suite.  

If you thrive in a fast-paced, consultative role and love helping customers unlock the full potential of their investment, we’d love to hear from you! 

What You’ll Do  

• Become a product expert, staying up to date on Brandwatch’s suite and industry trends.  
• Design and deliver scalable onboarding solutions that align with client objectives while ensuring future growth.  
• Manage complex customer engagements, balancing multiple stakeholders and delivering high-impact solutions on time.  
• Proactively drive long-term product adoption, providing best practices and strategic recommendations.  
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