Senior Director, UX

About the Job:

LaunchDarkly has evolved from a feature management tool into a broader platform serving developers and technical teams across experimentation, regression detection and observability, AI configuration, and beyond.

As our product surface expands, the complexity of our user experience increases.
As complexity increases, so does the need for cohesive, high-quality UX leadership.

We are looking for a Senior Director of UX who has built and scaled design in DevTools environments: someone who understands technical users, can lead ICs and managers, and can strengthen design’s strategic influence in a fast-moving and fast-evolving organization.

This is not a brand role.
This is not a visual design role.
This is not a consumer UX role.

This is a systems, platform, and leadership role inside a developer-facing company. Your job is to raise the bar, scale the system, and increase impact.

Responsibilities:

1. Leading on a High-Bar DevTools UX Organization

• Lead a group of product designers across multiple product lines.

• Establish clear expectations and accountability.

• Raise the quality and consistency of UX design across multiple product lines.

• Develop senior ICs into stronger designers that work in modern ways.

• Hire designers with demonstrated DevTools or technically complex product experience.

2. Ensure Design’s Cross-Functional Credibility

• Build deep trust and partner directly with Engineering and Product Directors+.

• Operate comfortably in highly technical discussions.

• Clarify decision-making boundaries between UX, PM, and Engineering. Have an opinion where UX should lead versus support.

• Ensure UX is engaged early in product strategy conversations, not just execution.

• Model constructive conflict and high-trust collaboration.

3. DevTools-Native Product Judgment

• Drive experience improvements in technically complex workflows.

• Improve cross-product cohesion across the product suite.