Optimization Manager (Contract)

Optimization Manager (Contract)

San Mateo, CA (Collab)/Remote 

Role overview:

Our team operates within the ‘Services Commercial’ group who are dedicated to driving growth and engagement of PlayStation’s subscription services. This wider group strives to maximise new subscriber acquisition, improve subscriber retention, and provide a compelling reason for people to return to the service year after year. Our core product, PlayStation Plus, is critically important to PlayStation’s vision and strategy.

 

This role reports into the Subscription Optimization team who are responsible for delivery, execution, Go-to-Market organization and optimization of processes, campaigns and initiatives across the ‘Services Commercial’ group.

 

The successful candidate will help shape how we engage PlayStation Plus subscribers – ensuring campaigns feel timely, rewarding, and aligned to what players value most in their subscription. With a mix of creative thinking and analytical focus, you’ll support the delivery of campaigns across key touchpoints, including benefit messaging, upsell nudges, retention tactics, and major moments.

 

This is a hands-on, collaborative role that works closely with cross-functional teams to make our campaigns smarter, sharper, and more effective. You’ll contribute to testing and refinement efforts, help improve targeting and workflows, and ensure our messages reach the right players in the right way. Whether it’s reminding customers to renew to keep enjoying their benefits, supporting a big content release, or fine-tuning how we engage players, you’ll play a core role in helping Plus feel like a service built around our players—every single day.

 

 

What you’ll be doing:

• Plan and Deliver Subscriber Campaigns

  • Lead campaign planning across always-on and high-impact moments (e.g. monthly games, events, catalogue drops)

  • Coordinate bri