Staff Technical Program Manager - Reliability Engineering

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Reliability Engineering team focuses on ensuring Robinhood’s systems are dependable, observable, and prepared to operate at scale. The team works closely with infrastructure, platform, and product engineering partners to strengthen system performance, improve incident response, and reduce operational risk. The work emphasizes clear processes, measurable reliability improvements, and consistent system behavior under changing conditions.

As a Staff Technical Program Manager, Reliability Engineering, you will lead programs that improve how Robinhood detects, responds to, and learns from system incidents! You will define incident management standards, guide response coordination, and ensure follow-up actions are completed to prevent recurrence. You will also translate reliability strategy into clear execution plans, aligning senior engineers and leaders on priorities, risks, and measurable outcomes. Your work will directly improve system uptime, response times, and operational clarity across engineering teams.

This role is based in our Menlo Park, California office(s), with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

What you’ll do

● Lead incident management programs, including response processes, escalation paths, communication standards, and post-incident tracking
● Define and track follow-up actions after incidents, ensuring completion and measurable reduction of repeat issues
● Run a technical risk assessment program for the organization to ensure top technical risks are identified and appropriate controls are built.
● Run Complex infrastructure related migration projects to build a solid pre-production testing discipline.
● Provide clear updates on program status, risks, and system health metrics to engineering and product leadership
● Partner with engineering counterparts to establish reliability standards across the company like SLOs, CUJs etc.

What you bring

● 7+ years of experience leading technical programs related to infrastructure, reliability, or incident management in large-scale systems
● Ability to understand system architecture, evaluate technical tradeoffs, and work closely with senior engineers on design and execution
● Experience building incident management or reliability processes that improved measurable outcomes such as uptime or response time
● Strong written and verbal communication skills, including the ability to coordinate effectively during high-pressure situations
● Proven ability to organize complex work, manage dependencies, and deliver results across multiple engineering teams

What we offer

● Challenging, high-impact work to grow your career
● Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
● Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
● Lifestyle wallet – a highly flexible benefits spending account for wellness, learning, and more
● Employer-paid life & disability insurance, fertility benefits, and mental health benefits
● Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
● Exceptional office expe