U.S. Customs Customer Support Specialist

About the Role

We are seeking a detail-oriented Customer Service Specialist to support U.S. Customs brokerage operations. This role is responsible for assisting clients with entry-related inquiries, processing import documentation, and ensuring compliance with U.S. Customs and Border Protection regulations while delivering timely and accurate service. This is a full-time Monday–Friday position with standard business hours, based at our Laredo, TX. office.

What the Candidate Will Do

• Serve as a primary point of contact for clients regarding U.S. Customs brokerage services, including entry documentation, shipment status, and basic compliance inquiries. 
• Prepare, review, and process import documentation in accordance with U.S. Customs and Border Protection (CBP) regulations, internal SOPs, and client-specific requirements. 
• Demonstrate working knowledge of current tariff programs and trade remedies (including Section 232, Section 301, ADD/CVD indicators, and preferential trade programs), and accurately apply them under supervision. 
• Monitor and adapt to ongoing tariff changes and regulatory updates, ensuring entries are processed correctly and escalated when necessary. 
• Coordinate with internal teams (operations, compliance, accounting, and carriers) to resolve routine shipment issues and avoid clearance delays. 
• Maintain accurate, well-organized records of entries, client communications, and supporting documentation in accordance with audit and retention requirements. 
• Provide timely and professional shipment updates, status reports, and issue notifications to clients. 
• Demonstrate self-reliance by independently researching routine questions, reviewing regulations, and utilizing internal resources before escalating issues. 
• Identify potential entry discrepancies or compliance risks and promptly escalate to senior team members or compliance when appropriate. 
• Communicate effectively and professionally in both English and Spanish, verbally and in writing, with clients, carriers, and internal stakeholders. 
• Support continuous improvement by following established processes, identifying gaps, and suggesting efficiencies when applicable.

Basic Qualifications

• High school diploma or equivalent
• Proficient in Microsoft Office Suite/Google Suite (Word, Excel, Outlook)
• 1–2 years of experience in U.S. Customs brokerage, import operations, or trade compliance. 
• Working knowledge of tariff classification, duty programs, and CBP entry processes. 
• Bilingual: English and Spanish, with full professional proficiency in both written and verbal communication

Preferred Qualifications

• Certified Customs Specialist (CCS) or equivalent customs training preferred 
• Ability to manage multiple priorities in a fast-paced environment while maintaining strong attention to detail, accuracy, and compliance.
• Strong organizational and multitasking abilities combined with excellent customer service and interpersonal skills.
• Ability to work independently and escalate issues appropriately 
• Capability to make rapid and accurate decisions in high-stress situations 
• Quantifying characteristics of products for entry creation 

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-te