Embedded Technical Account Manager, Federal

Your Impact

 

The Embedded Technical Account Manager (TAM) will serve as Axon’s primary on-site representative. In this role, you will own the day-to-day relationship between Axon and the government, acting as the expert-in-residence on Axon’s Evidence.com platform and the full suite of Body Worn Camera (BWC), TASER, and video technology solutions. You will serve as the strategic bridge between federal government and internal Axon teams—ensuring the Axon platform operates with maximum reliability, security, and mission impact. From platform architecture and compliance to eDiscovery, redaction, and asset management, you will be the trusted advisor that keeps one of the nation’s most critical law enforcement agencies running at peak effectiveness.

 

What You’ll Do

Location: Arlington, VA

Reports to: VP, Federal Customer Ops

 

• Design, document, and support implementation, operations, and maintenance of the Axon Evidence architecture to meet government’s Body Worn Camera (BWC) program requirements
• Serve as the primary point of contact for day-to-day user requests, incident resolution, and request fulfillment, meeting and exceeding defined SLA thresholds
• Lead customer discovery sessions to advise government stakeholders on the best use of Axon Evidence to meet operational requirements and agency objectives
• Provide expert-led support for eDiscovery, FOIA, and redaction workflows, administering role-based access controls and user access management
• Manage comprehensive asset lifecycle for the Axon Evidence and BWC program, including hardware provisioning, inventory tracking, shipping, and equipment return
• Ensure ongoing maintenance and compliance of the FedRAMP High-authorized Axon Evidence infrastructure, upholding all applicable federal security and compliance standards
• Design, build, and deliver required reports, performance schedules, and KPI dashboards
• Support account creation, device provisioning, and user administration across the government’s Evidence.com tenant
• Assist in the integration of emerging technologies such as Unmanned Aerial Systems (UAS) systems into the platform
• Provide tier-2 technical support and escalate complex issues in coordination with Axon engineering and support teams
• Use strong written and oral communication skills to lead technical briefings, present program updates, and advise senior government leadership on Axon Evidence capabilities and roadmap
• Independently prioritize and manage multiple concurrent project tasks in a methodical and disciplined manner
• Develop and maintain technical documentation to ease understanding and adoption of Axon products and services across users
• Communicate customer insights and feedback to internal Axon teams to influence product improvements and roadmap decisions
• Maintain availability in alignment with USMS core hours (9AM–5PM M–F) and support after-hours or on-call operations as required
• Uphold all USMS, DOJ, and federal security policies, including safeguarding Sensitive But Unclassified (SBU) and Controlled Unclassified Information (CUI)

 

What You Bring

• Bachelor’s Degree or equivalent work experience
• 10+ years of experience working with federal, Major City, or Enterprise-level customers in a technical account management or embedded support capacity
• Proven track record of successfully managing customer relationships, technical projects, and SLA-driven service delivery
• Experience with Axon Evidence.com or equivalent digital evidence management platforms strongly