Senior Accounts Receivable Specialist

About the Role

We are seeking an experienced Senior Accounts Receivable Analyst to join our Finance team in Dublin, reporting directly to the International Revenue Accounting LEAD in Dublin with a dotted line to the Global Process Owner in the US. In this role, you will be responsible for the day-to-day collection’s activities for all EMEA-based customers, ensuring timely cash application and dispute resolution across the region. This role plays an important part in ensuring global consistency by following Anthropic’s global credit and collections policies and maintaining key KPIs in line with the rest of the organization. You will serve as a key cross-functional partner to Sales, Legal, and Customer Success teams, while driving process improvements to scale AR operations as Anthropic continues its rapid growth.

Responsibilities:

Collections & Cash Application

• Manage end-to-end collections for EMEA customers, proactively contacting accounts to ensure timely payment in accordance with agreed terms.

• Monitor aging reports daily, prioritize outreach based on balance, risk, and strategic importance, and maintain DSO targets for the EMEA portfolio.

• Ensure accurate and timely cash application, investigating and resolving unapplied or misapplied payments.

• Prepare and distribute customer account statements and payment reminders on a regular cadence.

Dispute Management

• Investigate and resolve billing disputes, short payments, and customer queries in a timely and professional manner.

• Collaborate with Sales, Customer Success, and Legal to resolve complex disputes, including contract interpretation issues and pricing discrepancies.

• Track dispute trends and root causes, providing insights and recommendations to reduce future occurrences.

• Maintain detailed records of all dispute activity and resolutions for audit and reporting purposes.

Cross-Functional Partnership

• Serve as the primary AR point of contact for EMEA Sales and Customer Success teams, providing account-level insights and supporting deal structuring with payment terms guidance to the Credit and Deal Desk teams.

• Partner with Legal on contract terms impacting receivables, including payment clauses, late-payment provisions, and currency considerations.

• Collaborate with Revenue Accounting and FP&A on cash forecasting, revenue recognition support, and month-end close activities.

• Support external audit requirements by preparing AR-related schedules and responding to auditor inquiries.

Global Consistency & Compliance

• Adhere to and champion Anthropic’s global credit and collections policies, ensuring EMEA operations are fully aligned with worldwide standards and procedures.

• Maintain key AR performance KPIs (DSO, aging buckets, collections rates, dispute resolution time, etc.) in line with global benchmarks and targets.

• Participate in regular global AR reviews with the US-based team, providing EMEA performance updates and aligning on policy changes or process enhancements.

• Ensure consistent application of payment terms, escalation protocols, and customer communication standards across all EMEA markets in accordance with global guidelines as well as local practices.

• Partner with the Global Process Owner on the rollout or modification of policies, tools, and initiatives for EMEA for adoption and effe