Voice of Customer Analyst

Confirmed live in the last 24 hours

OKX

Kuala Lumpur, Malaysia

On-site

Posted March 2, 2026

Job Description

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Team

The Voice Of Customer team aims to improve user experience by identifying opportunities from customer feedback, and implement improvement areas through cross-department collaborations.

As a Voice Of Customer Analyst, you will dive deep into customer feedback and data, and work closely with operations teams and product teams to find insights on user experience improvement. You will take ownership of providing in-depth insight reports and facilitating user experience initiatives, ensuring that product owners and operation teams are aligned on priorities and actions.

Key Responsibilities:

Finding insights
- Data analysis: Collaborate with the data anlysts to establish proper analysis framework and identify room for user experience improvement through data
- Feedback analysis: Closely work with operations to gain deep understanding of user feedback
Stakeholder Management
- Establish collaboration with various product and operation teams, to align on improvement areas
- Align priorities of improvement areas across departments
Strategy Execution
- Close tracking of improvement timelines. Provide assistance if neces