Director, Business Intelligence & Analytics

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. 

RapidSOS is ​​the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. Real-time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the RapidSOS HARMONY AI engine that delivers this intelligence to those who need it most. Learn more at www.RapidSOS.com.

What this role is about: 

RapidSOS is at an inflection point. We’ve built category-defining products serving emergency communications centers nationwide, and our data tells a powerful story — but only if that story shapes the decisions that determine where we invest, where we grow, and where we win.

We’re hiring a Director of Business Intelligence & Analytics to help run the company with data. This isn’t a role about building dashboards. It’s about becoming the intelligence engine behind how RapidSOS plans, prioritizes, and operates — from the executive team to the board to our investors.You’ll define what “good data” means at RapidSOS, build the systems that continuously generate insight, and use AI to do it faster and smarter than a traditional analytics team ever could. We are not hiring someone to centralize reporting. We are hiring someone to build an AI-amplified decision engine for the company.

What you’ll do:

Strategic Planning & Business Intelligence

• Be a key partner to the executive team on planning, forecasting, and investment tradeoffs — not just reporting on decisions, but helping shape them.
• Own the analytical frameworks that inform how RapidSOS allocates resources, evaluates performance, and identifies growth opportunities.
• Lead white space analysis, upsell opportunity identification, and customer health scoring to drive GTM strategy.
• Influence board and investor narratives by ensuring the data behind our story is airtight, consistent, and compelling.

Metric Governance & Standardization

• Establish and enforce definitions for all key business metrics — ARR, churn, pipeline, product utilization, and customer health — across Finance, Revenue, and Product.
• Serve as the arbiter of truth when metrics conflict across systems or teams.
• Partner with Finance on investor-grade reporting standards and SaaS metric definitions.

AI-Driven Analytics & Automation

• Identify opportunities to use AI to automate recurring reporting, anomaly detection, forecasting, and narrative generation.
• Build workflows that reduce manual analysis and increase the speed from data to decision.
• Partner with Data Engineering and Product to incorporate predictive and AI-generated insights into dashboards and executive reporting.
• Establish best practices for responsible AI use in analytics, including validation, governance, and transparency.

Executive Reporting & Decision Support

• Build and maintain dashboards and reporting that drive board, investor, and leadership decisions.
• Own the cadence of executive data deliverables including weekly leadership reviews, monthly business reviews, and board packages.
• Translate complex data into clear, decision-ready narratives for senior stakeholders.

Cross-Functional Analytics Partnerships