Sales Order Coordinator, Licensing Distribution Operations

As Sales Order Coordinator for the Studio Content Services group at Amazon MGM Studios, this individual will be responsible for researching, ordering, tracking and facilitating deliveries across all genres of content for 3rd party distribution to Digital Retailers and broadcasters. Studio Content Services is also engaged in driving and supporting innovation for Amazon for AI-enabled transformation of the media supply chain.

Key job responsibilities
• Work with Sales, Marketing and Tech to provide metadata, artwork and promotional materials to clients
• Review delivery requests against contractual terms, i.e., licensed titles, license period, and technical requirements
• Research asset availability for current and library content and maintain and update internal trackers
• Confirm material availability and costs on a title-by-title basis
• Anticipate and respond to servicing inquiries for assigned territories
• Track license periods and follow-up for delivery requests in anticipation of license start date
• Liaise with labs on client onboarding and encoding requirements in conjunction with Onboarding Manager
• Determine appropriate source elements for creating client video material (tape and/or files)
• Order materials from post-production labs via MSS, create Work Order and SAP POs, as necessary.
• Coordinate and create necessary language versions, laybacks/conforms, or material fixes through multiple vendors, if necessary
• Review delivery requests against technical requirements and specs to ensure accuracy
• Advise licensees, contracts group, and sales personnel on the delivery status of materials
• Coordinate tracking, repair, and replacement of any rejected materials
• Coordinate with labs for review of masters and fixes
• Analyze quality control reports and coordinate with technical specialists to determine appropriate solutions
• Proactively update and maintain spreadsheet grids and/or databases with status updates, POs, rejections, deliveries, etc.
• Alert Finance team to material rebill costs and ensure invoices are processed in a timely manner
• Provide back up coverage for other team members during their time off
• Implement and enhance internal AI solutions to automate workflow and processes

Basic Qualifications

- Experience with MS Office Professional Suite and excellent working knowledge of MS Excel
- 2+ years of customer service, project management, asset operations or post-delivery preferred
- Working knowledge of 4K, HD, and various video and audio file formats
- Excellent prioritization and time management skills; strong written and verbal English communication skills
- Self-motivated team player
- SAP knowledge preferred

Preferred Qualifications

- Experience with episodic and film workflows
- BA/BS degree preferred
- Experience in post-production and digital and physical asset research
- Experience working with Sales, Marketing, Legal, Digital Retailers and broadcasters
- International media asset management experience
- SAP experience
- Experience leveraging and improving internal tools
- Ability to thrive while working independently while being able to contribute successfully to cross-functional teams
- Good sense of humor

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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