Guest Services Representative (Part-Time)

About the Position

We are looking for upbeat and dedicated professionals to help us establish a world-class, guest- centric environment for all Golden State Warriors, Golden State Valkyries games, and Chase Center concerts and events.

As a Guest Services Representative, you will help provide unforgettable experiences to our guests. This can include scanning tickets, assisting guests to their seats throughout the arena, supporting vertical transportation via elevators, and more!

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a part-time position located on-site in San Francisco, CA. This is a unionized position with IATSE B-18 as a Chase Center employee.

Key Responsibilities

• Assist guests with the scanning and/or collection of tickets upon ingress while ensuring to check for authenticity and proper date
• Serve as a point of contact for frequently asked questions from guests; proactively provide answers
• Keep aisles clear of guests and obstructions, and observe assigned sections for any signs of disturbance
• Keep the assigned section as clean as possible by clearing trash from the walkway or portal and alerting maintenance of any spills
• Open and close doors safely while keeping a smooth flow of traffic in and out of the elevator
• Troubleshoot and provide solutions for ticketing issues as they occur at access points in the building
• Provide break coverage for team members by temporarily assuming assigned duties to maintain a smooth and continuous guest experience
• Anticipate guest needs and concerns; be proactive in recognizing ways to support and elevate an experience
• Direct guests to seating sections as well as other activations and amenities within Chase Center and during offsite events
• Act as an elevator operator when assigned, ensuring a premium experience by greeting guests and providing dedicated assistance to patrons with disabilities; maintain strict compliance with Chase Center safety standards for passenger, accessible, and freight elevators while ensuring the cab remains clean and reporting any mechanical