Senior Product Manager, Consumer Payments and Retention

Confirmed live in the last 24 hours

Roku

San Jose, California

Hybrid

Posted March 31, 2026

Job Description

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the Team

The Subscriptions Product team at Roku is focused on growing Roku’s subscriptions business by creating extraordinary experiences that allow our viewers to purchase and engage with subscription services. We collaborate closely with Engineering, UX, Legal, Business teams, and partners to deliver high-quality features and capabilities our users love.

About the Role

We’re seeking a Senior Product Manager of Consumer Payments & Retention to own payment experience, compliance, and drive subscription retention efforts across the Roku ecosystem.

For California Only - The estimated annual salary for this position is between $204,000 - $255,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What You'll Be Doing

Enhance the consumer facing experiences, wherever Subscriptions from Roku are available, for adding and updating methods of payment with a goal of increasing purchase conversion. This includes at time of device activation or account creation, and at critical points through the consumer journey
Drive method of payment enhancements, giving users a choice on how they purchase on Roku
Define and ship retention mechanisms—smart cancellation save offers, win back pathways, and seamless discovery/subscription into other services
Run A/B tests to quantify the impact of features and capabilities across the payment and retention portfolio
Collaborate cross-functionally to operationalize payment and purchase compliance requirements in consumer flows and customer communications
Partner with Customer Care to design clear, fair refund experiences and policies that balance user trust with operational efficiency

We’re Excited If You Have

5+ years of Product Management experience; consumer subscriptions/streaming experience strongly preferred
Ability to engage deeply with Engineering on technical details to translate product requirements into scalable solutions; proven success delivering high-quality products on time
Reputation as a strong collaborator who listens, builds consensus, makes clear decisions, and writes thoughtful requirements
Track record of executing plans end-to-end: driving alignment, managing tradeoffs, and unblocking teams to ship reliably
Comfort with instrumentation and experimentation at scale: conversion, churn, payment success, and partner health metrics
Bonus: Proven track record shipping multi-country products: payments, tax/VAT/compliance, localization, and partner onboarding at scale
Bachelor’s degree (in Computer Science or a related technical field), MBA preferred