Director, Customer Success - LATAM

As a Director, Customer Success, you will hire and develop multiple teams, coaching first line managers and individual contributors to success. You'll be expected to seamlessly shift between high-level strategy and detailed execution in an effort to create alignment, trust and buy-in overtime. This role ultimately impacts our customer experience and retention at scale.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Develop and maintain accurate team forecasts
• Coach and guide teams through renewal and expansion negotiations
• Take ultimate ownership of all account relationships and manage customer and team escalations
• Motivate teams that proactively foster customer relationships to achieve trust and revenue growth on a consistent basis
• Invest in building a set of proactive managers that focus on effective communication both internally & externally 
• Prioritize talent attraction, retention, and development; ultimately creating an ecosystem of high performing teams
• Manage competing priorities in an ever-changing environment, displaying prioritization   

Who You Are:

• Someone with 2+ years managing managers and prior to that, 2+ years overseeing a high performing team of Customer Success Managers
• Experienced in Customer Success or Account Management, 8+ years of experience preferred with a minimum 3 years in the SaaS space
• Proven track record of success in negotiating and coaching contract terms and overcoming pricing objections for renewal and up-sell opportunities
• Familiar with the B2B tech space or with subscription based software preferred
• Business-level proficiency in Spanish and Portuguese
• Direct experience supporting the LATAM Market
• Able to travel via auto, train or air up to 25% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message 
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking 
• Continuous professional development, product training, and career pathing 
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous and competitive benefits package

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid