Technical Account Manager

At Playlist, we're looking for a strategic Technical Account Manager who will be the critical bridge between our cutting-edge technology and our valued customers. You'll be a key player in driving customer success, technical implementation, and strategic account growth across our ecosystem.

The Role You'll Play

• Lead comprehensive technical onboarding and implementation strategies for strategic customers, ensuring seamless integration of Playlist solutions
• Orchestrate account management experiences for franchisor and franchisee partners, conducting discovery sessions and guiding partners to maximize platform potential
• Develop deep technical expertise in our product suite, translating complex capabilities into tangible business value
• Proactively resolve technical challenges through advanced troubleshooting and cross-functional collaboration
• Collaborate with product, engineering, and sales teams to develop innovative customer success methodologies
• Design and deliver technical training materials that empower customers to unlock full platform potential
• Serve as the primary technical point of contact for a portfolio of strategic accounts, acting as a trusted advisor
• Generate actionable insights from customer interactions to drive product development and strategic initiatives

Experience You Bring

• 4+ years of experience in technical account management, customer success, or similar customer-facing technical roles, preferably in SaaS or technology platforms
• Proven ability to manage complex, strategic customer relationships and drive technical implementations
• Strong technical acumen with ability to quickly understand and articulate complex software solutions
• Exceptional communication skills for translating technical concepts across diverse audiences
• Experience with API integrations, software configuration, and technical problem-solving
• Proven effectiveness in fast-paced, collaborative environments
• Advanced proficiency in Microsoft Office Suite, CRM systems, and technical documentation tools
• Optional: Basic SQL knowledge and familiarity with application programming interfaces (APIs)

Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals. 

Why This Matters

Playlist is committed to enabling meaningful real-world experiences. As a Technical Account Manager, you'll play a crucial role in helping businesses thrive by leverag