Team Lead, Fraud Insights Operations

About the Team

The VIPR Fraud Insights Team Lead manages a high-impact team of eight associates focused on mitigating large-scale fraud trends. As a TL, you guide and oversee investigations, coach associates, and ensure operational excellence while delivering actionable insights. You partner with key stakeholders, including Strategy & Operations, to drive containment and long-term solutions for emerging fraudulent behaviors. Your role balances hands-on investigative expertise with leadership responsibilities, ensuring the team delivers quality results efficiently.

About the Role

WORKING DAYS

VIPR operates Monday–Friday, 5 days a week, from 7:00 AM MST to 3:30 PM MST. In-office attendance is required bi-weekly on the first and third Thursdays of the month, with flexibility determined by business needs.

LINES OF BUSINESS (LOB)

The team supports Consumer (Cx), Dasher (Dx), and Merchant (Mx) workflows, allowing for cross-functional coverage and broad investigative impact.

You're excited about this opportunity because...

As the VIPR Team Lead, your day-to-day responsibilities include managing team capacity, distributing workload, and providing guidance on complex investigations. You act as the primary escalation point for operational or investigative issues, coach associates through challenging cases, and conduct root cause analyses to identify and mitigate operational inefficiencies.

You will leverage SQL and other analytical tools to review trends, join datasets, and validate investigative insights. Your responsibilities include overseeing the creation of containment solutions, queues, and process improvements while presenting findings to Strategy & Operations partners in forums such as the New Vectors Weekly. 

COACHING & DEVELOPMENT

You will provide ongoing mentorship and knowledge transfer to associates, hosting 1:1s, team meetings, and side-by-side training sessions. You ensure your team develops expertise, understands emerging trends, and consistently delivers accurate insights.

We’re excited about you because you have strong skills in…

• Fraud Subject Matter Expertise: A deep understanding of fraud patterns, tactics, and risks within operational ecosystems like DoorDash.
• Data Analysis & Interpretation: The ability to analyze datasets, interpret trends, and use SQL and spreadsheet tools to inform investigative and business decisions.
• Root Cause Analysis: A strong attention to detail and the ability to operate at the lowest level of detail to distinguish between short-term fixes and long-term solutions.
• People Leadership & Coaching: Experience developing associates through feedback, mentorship, and hands-on guidance while holding teams accountable to performance standards.
• Project & Operational Management: The ability to manage multiple initiatives simultaneously, balancing team capacity with operational priorities.
• Collaboration & Communication: Comfort partnering with cross-functional stakeholders, asking thoughtful questions, and clearly articulating findings, risks, and recommendations.
• Continuous Improvement: A mindset focused on ownership, accountability, and delivering high-quality insights while contributing to a positive team culture.

Required Qualifications

• 3+ years of experience in fraud, integrity operations, or another professional operations environment.
• 1+ years of operational leadership experience or experience managing complex systems or processes.
• Proficiency with Goo