Resource Manager

Hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

We’re looking for a strategic & experienced Resource Manager to join our EMEA resourcing team for our Experience & Engineering UK Team. This role is essential in ensuring efficient resource allocation, optimizing utilization, and aligning with business growth in a fast-paced digital environment.

You’ll be responsible for matching the right talent to the right projects - balancing team skills, availability, and project needs to deliver high-quality work, on time and on budget. This includes managing billable headcount, supporting dynamic staffing needs, and planning ahead with the Commercial team to align with the business pipeline.

A strong understanding of digital project delivery (e.g., websites, e-commerce, mobile apps) and the roles involved - such as UX/UI Design,Strategy, CRO - is key.

We’re looking for someone with excellent people skills, an analytical mindset, and a proactive approach to team planning - someone who can help us operate with agility, elevate our talent, and support impactful client work.

At DEPT®, you’ll work in a creative, fast-moving environment alongside brilliant minds, for a wide range of global clients. We value curiosity, growth, and a drive to make a positive impact.

WHAT YOU'LL DO

Resource Planning & Optimization

• Own and manage the full resourcing lifecycle across Experience & Engineering requests for a pool of ~190 FTE;
• Evaluate capacity, utilization, and bandwidth to optimize allocation, balancing business needs with team wellbeing (avoiding both bench and burnout);
• Make strategic resourcing decisions considering project margins, business priorities, and talent development.

Demand Forecasting & Workforce Planning

• Collaborate with Sales, Delivery, Finance and Operation during project intake to build effective staffing plans;
• Develop and maintain accurate short- and long-term demand forecasts;
• Identify skill gaps and workforce needs, partnering with Craft Leads and People & Culture on hiring and training. 

Cross-Regional Resourcing & External Support

• Coordinate resourcing across EMEA, including nearshore and offshore teams;
• Identify and onboard freelancers or external partners when internal capacity is unavailable;
• Ensure a balanced approach between internal, nearshore/offshore, and freelance resourcing.

Stakeholder Management & Collaboration

• Act as a key partner to Delivery, Sales, Operations, Project Managers, and Craft Leads;
• Ensure alignment between resourcing strategies and business priorities;
• Bring a consultative approach by advising on alternative profiles or staffing solutions based on project needs.

Risk Management & Conflict Resolution

• Proactively identify risks in resourcing plans and implement mitigation strategies;
• Manage and resolve resource conflicts, competing priorities, and overlapping demands.

Reporting, Data & Governance

• Maintain high data quality within resource management tools (e.g., Resource Guru);
• Ensure compliance with processes such as time tracking, allocations, and reporting;
• Track and report on key metrics (utilization, capacity, bench, freelance/nearshore ratios);
• Provide regular insights to local, regional, and global leadership.

WHAT YOU'll BRING

Experience & Background

<