Training Operations Coordinator

At Recorded Future, we provide intelligence that keeps the world’s most critical organizations secure. As our Training Operations Coordinator, you are the operational backbone of the Product Training Team. Supporting the Live Training Program Manager, you will help facilitate the seamless delivery of world-class technical education to our global customer base. This is a high-visibility, entry-level role perfect for a process-oriented professional looking to build a career in SaaS Operations, Customer Success, or Cybersecurity Education within a fast-paced, mission-driven environment.

 

What You'll Do:

• Live Event Support: Partner with the Program Manager to coordinate the logistics of global webinars and virtual sessions
• E-learning Operations: Assist in the deployment of new e-learning modules by managing asset uploads and performing quality assurance checks to ensure a premium learner experience.
• Learner Experience Communication: Act as a point of contact for our training community, providing prompt, professional support for inquiries regarding access, course navigation, and completions.
• Programmatic Communication: Support with designing and executing automated communication workflows that drive course and webinar enrollment, engagement, and completion rates.
• Operational Excellence: Transition manual "administrative" tasks into automated workflows, reducing the overhead required to launch new live and e-learning content.
• Credential Coordination: Facilitate the administrative process for issuing Continuing Professional Education (CPE) credits, ensuring our users receive industry-recognized value for their time.
• Stakeholder & Vendor Assistance: Support the Program Manager in coordinating with external training partners and internal speakers to ensure they have the materials and logistics needed
• Systems & Data Support: Maintain accuracy across our tech stack, including Salesforce, Gainsight, and Skilljar, and assist in compiling monthly metrics on learner participation and satisfaction.
• Team Documentation: Help maintain our internal "Operational Playbook," ensuring our training workflows are documented, consistent, and ready to scale.

What You'll Bring:

• Experience: 1–3 years of experience in Operations, Project Coordination, or Customer Success—ideally within a fast-paced SaaS or Technology environment.
• Communication: Exceptional writing and editing skills with the ability to draft professional emails, community announcements, and landing page copy that aligns with our brand voice.
• Organizational Mastery: Expert-level ability to manage multiple work-streams (webinar logistics, inbox triaging, and data entry) without losing focus on the details.
• Operational Mindset: A track record of taking manual tasks and finding ways to streamline, automate, or document them for better efficiency.
• Adaptability: You thrive in an environment where priorities can shift, and you can pivot your focus without sacrificing the quality of your work.
•  

Preferred Qualifications:

• LMS Experience: Direct experience administering a Learning Management System
• Customer Success Tools: Familiarity with Customer Success platforms like Gainsight or CRM tools like Salesforce.
• Cybersecurity Awareness: An interest in the cybersecurity industry and an understanding of the importance of Continuing Professional Education (CPE) credits.
• Marketing Exposure: Experience with basic email marketing or event promotion to drive program enrollment.
• Platform Proficiency: Familiarity with mana