Senior Manager, Software Engineer, Cust. Operational Excellence

The Senior Manager, Software Engineer is a senior individual contributor accountable for designing, building, and sustaining production-grade software solutions that support Customer and Commercial product teams operating under a modern Product Operating Model. 

This role is deeply hands-on. The Senior Manager is expected to write, review, and maintain code, shape technical direction, and deliver complex capabilities end-to-end. The role acts as a technical multiplier, raising engineering quality, delivery speed, and system resilience—without formal people management responsibility. 

Core Accountabilities 

Product Model & Discovery Partnership 

• Partner closely with Product Managers, Designers, and Tech Leads to co-own product outcomes, not just implementation details. 

• Participate in discovery to assess feasibility, reduce risk early, and shape solution approaches before commitments are made. 

• Translate customer and business problems into clear technical designs and executable solutions. 

Software Architecture & Technical Design 

• Design and evolve scalable, maintainable software architectures aligned to Customer and Commercial domains. 

• Make explicit trade-offs across performance, reliability, security, cost, and time-to-market. 

• Ensure designs support testability, observability, and long-term sustainability. 

• Provide architectural guidance through design reviews, reference implementations, and standards. 

Hands-On Software Delivery 

• Build, extend, and maintain production software across services, APIs, and platforms. 

• Lead complex engineering initiatives through direct contribution, not delegation. 

• Ensure high standards for code quality, automated testing, and documentation. 

• Reduce technical debt through thoughtful refactoring and simplification. 

Automation & Engineering Excellence 

• Design and implement automation-first approaches across testing, deployment, and operational workflows. 

• Ensure software is delivered with strong automated test coverage and integrated CI/CD pipelines. 

• Improve developer experience by reducing friction and manual steps in the delivery lifecycle. 

• Use metrics to continuously improve throughput, reliability, and quality. 

Individual Contributor Technical Leadership 

• Act as a go to technical authority for complex problems and critical systems. 

• Influence technical direction across teams through expertise and credibility. 

• Mentor senior engineers and Tech Leads through coaching and collaboration (without direct management). 

• Set the technical bar for craftsmanship, reliability, and operational ownership. 

Business Partnership & Communication 

• Serve as a trusted technical partner to Product and business stakeholders. 

• Communicate technical decisions, trade-offs, and risks in clear business-relevant terms. 

• Proactively surface constraints and dependencies early to avoid late surprises. 

• Support external partner or customer discussions as a technical authority when needed. 

Software Engineering Expertise 

• Demonstrate deep hands-on experience building and operating software through full stack development and Salesforce platforms. 

• Design cloud-native solutions leveraging Azure services and platform capabilities. 

• Apply secure by design principles using Azure identity, access, and security controls. 

• Ensure solutions are observable, resilient, and cost-effective in Azure environments. 

• Stay current on modern platform evolution and evaluate new capabilities for real business value. 

Success Measures 

• Delivery of high-quality, reliable software that meets customer and business outcomes. 

• Reduced production incidents and improved system stability. 

• Strong automated test coverage and CI/CD adoption. 

• Faster delivery cycles with sustained quality. 

• Positive influence on engineering standards and practices across teams. 

Leadership Profile 

• Builder-first mindset with strong technical depth 

• Outcome-oriented, not task-driven 

• Influences through credibility and execution 

• Comfortable operating in ambiguity and complex systems 

• Holds a high bar for quality, automation, and ownership 

Required Experience & Capabilities 

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience. 

• 8–12+ years of hands-on software engineering experience. 

• Proven impact as a senior individual contributor on complex systems. 

• Deep expertise in modern software development, automation, and cloud-native architectures. 

• Strong understanding of CI/CD, testing strategies, and operational excellence. 

• Ability to communicate complex technical concepts in business terms.