Implementation Solution Consultant, Workforce AI

Join Aya Healthcare, winner of multiple Top Workplace awards!

The Implementation Solution Consultant, Workforce AI is responsible for designing and delivering customer solutions during implementation within a healthcare technology environment. Acting as the bridge between customers, data, and system capabilities, the consultant partners directly with clients to shape solution design, validate data and integrations, and guide key decisions. The role requires strong analytical skills, systems thinking, and the ability to translate complex workforce and scheduling needs into scalable, practical solutions. While not coding-focused, it involves working with data (including SQL), supporting integrations, and ensuring reliable, high-quality implementations that align with both customer requirements and platform best practices.

Who We Are: 

We’re a $8+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.

At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.

Responsibilities: 

Solution Design & Customer Consulting

• Partner directly with customers during implementation to shape solution design that meets business requirements while aligning with platform capabilities and best practices
• Lead and contribute to customer‑facing, solution‑oriented discussions, helping customers understand options, constraints, risks, and tradeoffs
• Translate complex healthcare workforce and scheduling needs into clear, actionable solution recommendations
• Serve as a trusted implementation advisor, guiding how configuration, data, and integrations impact downstream outcomes

Technical & Data Analysis (Supporting Solution Decisions)

• Build and apply a deep understanding of platform data flow, including backend data structures, system relationships, and processing logic
• Use SQL queries to independently investigate data, validate assumptions, and support troubleshooting and implementation decisions (no application coding required)
• Review and validate inbound customer data for completeness, accuracy, and alignment with solution and business requirements
• Identify data quality issues, edge cases, and structural risks, and propose appropriate paths to resolution
• Evaluate how data structure and configuration choices affect application behavior, system performance, and customer experience

Integrations & Data Flow

• Support complex customer integrations, including iPaaS workflows (e.g., Workato) and file‑based integrations (SFTP)
• Review and validate file formats, data mappings, schedules, and integration logic to ensure reliable, scalable data exchange
• Partner closely with Engineering to clarify requirements, validate outcomes, and troubleshoot integration‑related issues without owning code development
• Support integration testing, go‑live readiness, and post‑implementation stabilization
• Contribute to defining repeatable, scalable integration patterns used across customers

Documentation, Enablement & Continuous Improvement

• Contribute to implementation documentation, solution design standards, data validation frameworks, and best practices
• Translate technical solutions into clear, customer‑ready guidance and internal enablement materials
• Surface recurring risks, gaps, and i