CRM Manager- Clinical Documentation Integrity

CRM MANAGER – CLINICAL DOCUMENTATION INTEGRITY (CDI)

ABOUT KODIAK SOLUTIONS

At Kodiak Solutions, we’re dedicated to transforming the healthcare industry through cutting-edge, technology-driven solutions. We specialize in healthcare finance, unclaimed property, risk management, and revenue cycle management, helping healthcare organizations streamline complex financial operations. Our mission is to simplify and optimize processes, so healthcare providers can focus on delivering excellent patient care.

Powered by our innovative platform, we offer cloud-based systems, automated workflows, and advanced data management tools designed to address the unique challenges in healthcare. Whether it's improving revenue cycle efficiency, navigating unclaimed property issues, or mitigating risk, our platform delivers real-time, actionable insights to drive better outcomes.

JOB SUMMARY

As a Clinical Documentation Integrity (CDI) Manager in our revenue cycle consulting line of business, you will play a pivotal role in driving clinical and operational success across client engagements. Leveraging your subject matter expertise and strategic insight, you will lead and oversee customer-facing projects to ensure accurate, complete, and compliant clinical documentation that supports appropriate severity of illness (SOI), risk of mortality (ROM), quality reporting, and reimbursement. You will collaborate with cross-functional teams, foster strong client relationships, and deliver high-impact outcomes that support both client goals and Kodiak’s mission.

Responsibilities:

CDI Program & Clinical Operations Management

• Manage daily operations of customer-facing CDI projects across inpatient and/or outpatient settings.
• Ensure high-quality execution of all clinical deliverables, including CDI assessments, medical record reviews, and provider education initiatives.
• Develop and implement CDI policies, procedures, and workflows aligned with best practices.

Clinical Expertise & Advisory Services

• Serve as a clinical subject matter expert in documentation integrity, coding compliance, and regulatory standards.
• Advise client leadership and provider teams on best practices for CDI, medical necessity, and accurate coding.
• Promote a culture of clinical excellence, integrity, and client success.

Education & Provider Engagement

• Develop and deliver educational programs for providers, clinical staff, and coding teams to improve documentation quality and compliance.

Project Leadership & Change Management

• Collaborate with Kodiak and client teams to design and implement project plans, governance frameworks, and change management strategies.
• Facilitate project meetings and ensure timely follow-up on action items to maintain momentum and accountability.
• Monitor project scope and identify opportunities for contract amendments, supporting their development and execution.

Stakeholder & Client Relationship Management

• Serve as the primary liaison between internal and external stakeholders on CDI engagements.

Performance Measurement, Analytics & Reporting

• Establish and monitor CDI performance metrics including query volume, query quality, response rates, CC/MCC capture, SOI/ROM, DRG distribution, and quality impacts.
• Analyze CDI data and trends to identify opportunities for improvement.
• Prepare and present reports to internal and external executive leadership.

Financial Impact & ROI

• Participate in benefit tracking and ROI analysis related to CDI and revenue integrity initiatives.

 

Required Qualifications:

• Education: A bachelor’s degree in business or a health-related field is required (an MBA, MHA, and/or MPH is highly desirable). 
• Experience:<