Manager, Collections (Bangkok Based, Relocation Provided)

Confirmed live in the last 24 hours

Agoda

Bangkok, Thailand

On-site

Posted March 19, 2026

Job Description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

About the Department

The Collections Department plays a key role in maintaining Agoda’s financial health by ensuring timely and accurate recovery of outstanding receivables. The team manages the end‑to‑end collections cycle, covering billing and invoicing, payment mapping, credit management, collections follow‑ups, cash application, and account reconciliations.

We collaborate closely with Finance, Billing, Operations, Customer Service, and Supply teams to resolve discrepancies, support partners, and maintain accurate financial records. The department also works with product and tech teams to enhance tools, streamline workflows, and drive automation.

In addition to daily operations, the team supports strong working‑capital management by monitoring AR performance, identifying risks early, and driving initiatives to reduce overdue balances. With a data‑driven and process‑focused approach, the Collections team continuously seeks opportunities to improve efficiency, strengthen controls, and support Agoda’s scalable growth.

About the Role

As Assistant Manager/ Manager, you oversee key collection activities to ensure timely recovery of receivables and maintain high process accuracy. You coach and support a team of Collection Officers/Analysts, work with internal and external stakeholders to resolve billing and payment issues and ensure consistent adherence to Agoda’s financial and compliance standards.

You will help identify operational gaps, support improvements to SOPs and workflows, and contribute to system enhancements in collaboration with product and tech teams. The role also plays an important part in maintaining healthy cash flow by monitoring AR health, ensuring timely follow‑ups, and supporting initiatives to reduce overdue balances.

Overall, you help promote a culture of continuous improvement, operational discipline, and data‑driven decision making within the Collections team.

1. Collections Management

Oversee day‑to‑day collections activities to ensure timely follow‑up and resolution of outstanding accounts.
Monitor aging reports and collection KPIs, taking proactive action on high‑risk or overdue accounts.
Review escalated cases, complex disputes, and payment issues, providing clear guidance to the team.
Support dispute resolution by partnering with Billing, Finance, Operations, and Customer Service.
Ensure accuracy in collections workflows, including invoicing, payment mapping, cash application, and account reconciliation.

2. Team Leadership & Coaching

Lead, mentor, and develop collection officers/analysts to improve performance and productivity.
Conduct regular 1:1s, team meetings, and training sessions on negotiation techn

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