Customer Care Co-Ordinator - Lloyds Living

End Date

Saturday 18 April 2026

Salary Range

£30,201 - £31,790

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Title: Customer Care Co-Ordinator
Location: Manchester
Reports to: Head of Aftercare
Department: Property Management
WORKING PATTERN: Our work style is hybrid, which involves spending at least four days per week, or 80% of our time, at one of our office sites

Join us at Lloyds Living as we redefine what it means to manage property in the UK. We’re on an ambitious journey to become one of the country’s largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you’ll be part of a dynamic team shaping the future of property management—where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.

Why Join Lloyds Living?
We’re building something special—a brand that puts people at the heart of everything we do. As Defect Co-Ordinator, you’ll be part of a dynamic team shaping the future of property management and customer care.

Job Description

Purpose of the Role

The Customer Care Co-Ordinator will play a pivotal role in delivering seamless experience for our customers whilst holding our suppliers to account. Acting as the central point of contact for defect resolution, you will ensure that all reported issues are managed efficiently, transparently, and in line with Lloyds Living’s commitment to exceptional service.

Key Responsibilities

• Be the first point of contact for Property Managers, escalating reported repairs to defects and ensuring clear communication and timely updates throughout the resolution process.
• Log, triage, and track defects using FixFlo and other internal systems, coordinating with suppliers and internal teams to achieve swift resolution.
• Coordinate access and appointments with customers, contractors, developers, and managing agents.
• Hold regular meetings with developers to drive SLA performance and ensure accountability and escalate to Head of Aftercare any blockers.
• Maintain systems, schedules, spreadsheets, and shared folders, ensuring consistency and accuracy across all platforms.
• Keep teams informed of key dates, updates, and handovers, and issue calendar invites for all relevant appointments.
• Update systems and log all information accurately, including maintaining filing discipline within the shared central mailbox.
• Support the full defect lifecycle, including logging, coordinating, monitoring, and progressing defects through to End of Defects sign‑off with developers, managing agents, and third parties.
• Coordinate End of Defects inspections and remedial works i.e. arranging access, communicating updates to customers and external parties, ensuring works are completed to required standards, and escalating delays where necessary.

Skills & Experience

Must Have

• 2+ years’ experience in the residential property sector
• Strong organisational skills and excellent attention to detail
• Excellent communication skills - able to build trust and manage expectations
• Ability to work under pressure and prioritise effectively
• Experience managing the full defect lifecycle through to end of defects ideally within the developer or housebuilding industry
• Familiarity with liaising with third parties, including Employers Agents, Managing Agents and Developers

Nice to have

• Proficiency in Microsoft Office and defect management platforms (e.g., FixFlo).

What We’re Looking For

• A proactive problem-solver who thrives in a fast-paced environment.
• Someone who embodies Lloyds Living’s values: customer-first, collaborative, and committed to quality.
• A team player with a passion for delivering exceptional service and improving processes.
• Professional and friendly approach – always customer focused

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. If you'd like an adjustment to the recruitment process just let us know.

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.