Systems & Tools Enablement, Specialist (Consumer)

Confirmed live in the last 24 hours

The Knot Worldwide

Gurugram, Haryana, India

Hybrid

Posted April 1, 2026

Job Description

WHAT WE DO MATTERS:

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.

ABOUT THE ROLE AND OUR TEAM:

The Systems & Tools Enablement Specialist supports couple-facing frontline teams in executing effectively and consistently within core systems and tools. This role focuses on driving adoption, proficiency, and productive behaviors by translating defined system workflows into clear, field-ready enablement. This position does not own system configuration or administration.Working within established enablement frameworks, this role helps identify where system usage or workflow clarity may be impacting execution and contributes to enablement programs that reinforce intended system behaviors. The Specialist partners with frontline leaders, Operations, and Enablement peers to deliver timely, practical guidance that supports consistent execution.This role plays an important part in ensuring systems and tools are understood, applied as designed, and support frontline productivity. This role is expected to work primarily within U.S. business hours to support collaboration with cross-functional partners and frontline teams.

RESPONSIBILITIES:

- Systems Support & Needs Identification

Support the identification of common system usage challenges, workflow questions, and execution gaps by gathering feedback and reviewing system usage data
Stay informed on system updates, releases, and workflow changes to identify impacts to couple-facing frontline teams and support appropriate enablement actions.

- Systems Enablement Delivery

Own the design, delivery, and continuous improvement of couple-facing frontline systems and tools enablement, including onboarding and ongoing education
Translate defined system workflows, processes, and changes into clear, consumable guidance using established enablement formats
Reinforce consistent system usage and productive behaviors aligned to intended workflows

- Partnership & Team Collaboration

Partner with Operations and Enablement peers to support system rollouts and updates
Collaborate with Customer Readiness and Product Mastery Enablement to ensure systems guidance aligns with broader change enablement
Serve as a resource for frontline questions related to system usage, directing teams to the appropriate materials and documentation

- Measurement & Continuous Improvement

Track and report on systems enablement metrics such as adoption, usage trends, and participation
Gather and synthesize frontline feedback to support evaluation of enablement effectiveness
Contribute insights and analysis to ongoing improvements of systems and tools enablement programs

SUCCESSFUL CANDIDATES HAVE:

Bachelor’s degree and a minimum of 2+ years of experience in Enablement, Customer Success, Design Specialist, Couple Support, or a related field (or equivalent experience)
Experience supporting system adoption or workflow proficiency for customer-facing teams
Strong written and verbal communication skills
Ability to apply defined processes and guidelines to practical execution scenarios
Proven ability to collaborate effectively within cross-functional teams

WORK MODEL:

This role is Together@TKWW-eligible and based near one of our office hubs. You’ll be expected to work in the office two days a week as part of our hybrid work model.&

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