Project Manager - Customer Experience

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

In This Role

Key Responsibilities

• Develop and manage comprehensive program plans that define scope, objectives, timelines, milestones, dependencies, risks, and success criteria across multiple initiatives.
• Identify, assess, and communicate cross‑program dependencies, risks, and impacts; partner with stakeholders to develop mitigation strategies and recommendations.
• Document and evaluate end‑to‑end workflows, operating models, or experiences to uncover gaps, inefficiencies, and business or customer risks.
• Analyze qualitative and quantitative inputs—including feedback and performance data—to identify blockers, improvement opportunities, and operational friction.
• Create executive‑ready materials such as presentations, briefs, and reports that synthesize complex information into clear narratives and actionable insights.
• Facilitate cross‑functional working sessions, reviews, and decision forums to drive alignment, accountability, and follow‑
• Partner with business, operations, and leadership teams to plan and execute program launches, improvements, and change initiatives.
• Support the definition, tracking, and reporting of performance metrics, outcomes, and success measures.
• Contribute to program and portfolio analysis, including cost‑benefit assessments, efficiency opportunities, and return‑on‑investment considerations.
• Support portfolio‑level coordination, including timelines, milestones, resource planning, and financial tracking across multiple programs.

 Required Qualifications

• Bachelor’s degree in business administration, operations, or a related field.
• 5–7 years of experience in program management, operations, business planning, or a related discipline.
• Demonstrated ability to manage multiple workstreams and priorities in a fast‑paced, cross‑functional environment.
• Strong verbal and