Senior Salesforce Administrator

Position Summary

The Senior Salesforce Administrator will serve as the lead for end-user support and Salesforce administration, providing operational leadership across the admin function while supporting enterprise CRM initiatives. This role is responsible for ensuring high-quality user support, consistent administrative execution, and effective delivery of Salesforce projects in partnership with Architects and Developers.

Reporting to the Head of CRM, the Senior Salesforce Administrator will act as the primary escalation point for complex user issues, help translate business requirements into administratively sound solutions, and guide associate and mid-level administrators through day-to-day execution. While not owning the platform or architecture, this role plays a critical leadership function in driving adoption, maintaining operational excellence, and ensuring the Salesforce ecosystem reliably supports business operations at scale.

The ideal candidate brings deep Salesforce administration expertise, a strong end-user mindset, proven experience supporting enterprise CRM environments, and the ability to lead through influence in a multi-role delivery model.

This role is located in St. Louis, MO and is hybrid with 3 days/week onsite.

Primary Responsibilities

•  Serve as a senior member of the Salesforce Helpdesk, acting as the primary escalation point for 1LS and 2LS support issues, ensuring timely triage, resolution, and communication to end users.
•  Lead day-to-day end-user support operations, troubleshooting functional issues, identifying root causes, and coordinating with Architects and Developers when issues require design or code-level intervention.
•  Provide operational leadership to associate and mid-level Administrators, guiding execution, reviewing work, and ensuring consistent application of administrative standards and best practices.
•  Manage Salesforce user administration, including profiles, roles, permission sets, access controls, and license utilization, ensuring compliance with security and governance requirements.
•  Identify, prioritize, and resolve system issues, defects, and data related problems impacting end users, while documenting resolutions and contributing to long term stability improvements.
•  Ensure data quality and integrity through ongoing monitoring, duplicate management, validation strategies, and support of data migrations and data remediation efforts.
•  Configure and support Salesforce and related applications through declarative customization, including automation, user interface configuration, and data model support, in alignment with architectural guidance.
•  Develop, maintain, and enhance reports and dashboards to support operational visibility and business decision-making.
•  Support Salesforce initiatives by participating in requirements gathering, solution validation, and user acceptance testing, ensuring solutions meet business requirements and are operationally supportable.
•  Identify opportunities to improve business processes and user experience, proactively recommending enhancements that increase efficiency, adoption, and data quality.
•  Develop a deep understanding of business processes to ensure delivered solutions address root causes and align with business objectives.
•  Support the ongoing scalability, performance, and reliability of Salesforce by identifying