Staff Accountant (1 year Contract)

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations, chat, voice, video, messaging APIs, and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack, into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX, built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost, the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel, chat, SMS, email, voice, WhatsApp, without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

The Role

We are looking for a Staff Accountant to be responsible for the accounts payable and accounts receivables process. As a member of our entrepreneurial team, we are looking for a collaborative, hands-on individual who is a team player with strong communication skills and is highly organized and detail-oriented.

You might be this person if:

• Critical thinker - you use logic and analytics to evaluate process needs and identify alternatives
• Problem solver - driven to find a solution and are solutions oriented 
• Emotionally intelligent - you are able to build strong trust with leaders and employees. 
• Empathetic - you connect well with employees and understand their needs 
• Motivated by challenges - you bring a positive tone, and eye for solutions and an energy for rolling up your sleeves and doing whatever needs to be done 
• Organized - deeply responsible and accountable with a strong attention to detail and organization 
• Team player and independent worker - you understand the importance of working as a team all the while capable of being successful on your own 
• Exhibit utmost sensitivity to the confidential and critical nature of employee information 
• Exceptional communicator in both written and verbal interactions; clear, concise, and courageous in giving to