Monitoring Team Lead

1. Team Management

• Team Oversight: Lead and mentor engineers located across two countries, fostering a culture of high performance and continuous learning.
• Resource Planning: Manage capacity, project timelines, and task distribution to ensure delivery excellence.
• Performance Management: Conduct regular 1-on-1s, provide constructive feedback, and support career development paths for team members.
• Global Collaboration: Facilitate seamless communication between the two regions, ensuring alignment on goals and standard operating procedures.

2. Technical Strategy & Operations

• Tooling Excellence: Act as the Subject Matter Expert (SME) for our core stack, including Dynatrace, Splunk, and ServiceNow.
• DevOps Integration: Drive the adoption of Infrastructure as Code (IaC) and automation within the tooling space to reduce manual overhead.
• Platform Stability: Ensure the health, security, and scalability of monitoring and management platforms.
• Incident & Problem Management: Provide Tier 3 support for complex tooling issues and participate in root cause analysis (RCA).

Technical Requirements

• Operating Systems: Advanced proficiency in Linux administration.
• Monitoring & Observability: Expert-level knowledge of Dynatrace (APM, Infrastructure monitoring) and Splunk (log management, dashboarding, and alerting).
• ITSM Tools: Hands-on experience with ServiceNow (integrations, CMDB, or workflow automation).
• DevOps Skills: Solid understanding of CI/CD pipelines, scripting (Python/Bash), and automation tools (Ansible/Terraform).
• Managed Services: (Preferred) Previous experience working within an IT Managed Service (MSP) environment, understanding the nuances of SLAs and multi-tenant support.

Core Competencies

• Communication: Excellent verbal and written English skills are mandatory.
• Strategic Planning: Ability to look beyond daily tasks to define a long-term roadmap for the Tooling department.
• Conflict Resolution: Experience managing remote teams and navigating cultural nuances in a multi-country setup.
• Adaptability: Comfortable working in a fast-paced environment with evolving priorities.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 5+ years of technical experience in Tooling, Monitoring, or System Administration.
• 2+ years of experience in leadership or senior role overseeing engineering talent.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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