Infrastructure Operations Program Manager

What You’ll Do:

The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development. 

About the Role

As the Infrastructure Operations Program Manager, you will be responsible for operationalising and scaling CoreWeave’s bare metal support & RMA programs globally. You will lead a pivotal function, serving as the liaison between clients, internal teams, and external vendors to ensure effective communication and alignment. You will drive the management of client relationships and enable cross-functional partnerships that drive improvements for new and existing operational processes and tools.

In this role, you will:

• Own and drive RMA workflows, coordinate with internal teams and vendors to streamline how hardware failures are diagnosed, escalated, replaced, and tracked — and use data to monitor trends, drive accountability, and reduce repeat issues.
• Lead cross-functional maintenance efforts, helping ensure that both proactive and reactive maintenance (upgrades, replacements, power/cooling work, etc.) are planned, communicated, and executed with minimal disruption to customers — and that post-maintenance reviews are informed by meaningful KPIs.
• Act as a bridge between Support, FleetOps, and the client by representing the customer’s voice internally and ensuring that field work, hardware tracking, and incident handling are executed cleanly and understood.
• Build repeatable, measurable processes by turning ad hoc or one-off actions into standardised, trackable workflows that can scale across regions, vendors, and clients — with dashboards or reporting in place to track backlog, resolution time, vendor performance, and program health.
• Contribute to the overall maturity of the program by helping the team transition to a metrics-driven, well-documented operational model that enables faster time-to-resolution, clearer accountability, and an improved customer experience.

Who You Are:

• 3+ years of technical program management experience in the cloud or high-performance computing space as it relates to server and data center operations.
• Proven technical project management experience in cloud or high-performance computing, specifically server and data centre operations
• Demonstrated technical ability to assimilate complex technical concepts to better operational processes.
• Proven problem-solving skills and adaptability in a fast-paced environment
• Excellent communication and collaboration abilities, with experience working effectively across multidisciplinary internal and external teams
• Familiarity with Linux, containerization technologies, and cloud computing conce