Sr. Analyst, Customer Service

Date Posted:

2026-04-01

Country:

Philippines

Location:

PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4

Position Role Type:

Onsite

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Primary Responsibilities:

• Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded

• Manage OE orders for Commercial Seating & Furniture, acting as the primary contact.

• Process and monitor all customer issues and concerns, from initiation to closure using a combination of CRM and ERP systems

• Verify order details: part numbers, quantities, pricing, and shipping info.

• Work closely with various departments within the organization to ensure required information and support is provided to resolve customer issues

• Ensuring all necessary flow-downs to supply chain, shipping, quality, and other stakeholders are communicated timely and accurately

• Achieve all key performance indicators and achieve best in class performance

• Participate in continuous improvement initiatives

• Address inquiries on order status, pricing, delivery, cancellations, and returns.

• Responsible for small projects as directed and guided by management and senior colleagues by applying knowledge and experience from previous roles

• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

 

Qualifications:

• Bachelor's degree

• OR in the absence of a degree, 6 years of relevant experience is required

• Experience in resolving customer complaints and problems

• MS Outlook, Excel, PowerPoint, Word proficient

• Strong numerical, written, and verbal communication and reasoning skills

• Experience analyzing and troubleshooting challenging and uncommon scenarios

• Experience in sales order processes and customer service inquiries

• Ability to manage time-sensitive and high-pressure situations without supervision

• Aerospace or manufacturing industry experience

• SAP experience

• Salesforce experience

• Reporting, database manipulation and/or VBA is a plus

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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