Senior Technical Training Specialist

Confirmed live in the last 24 hours

Zscaler

Bangalore, IND

Hybrid

Posted March 31, 2026

Job Description

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Senior Technical Trainer to join our Product Management team.

This is a hybrid role based in or around any Zscaler office location in India, reporting to the APJ Delivery Leader. The core responsibility of this position is to provide technical instruction on Zscaler products and solutions. This training is delivered to a diverse audience, including Zscaler customers, partners, and participants in the Cyber Academic Alliance program.

What you’ll do (Role Expectations)

Deliver high-impact technical instruction on Zscaler products and solutions to a diverse audience including customers, partners, and Cyber Academic Alliance participants
Configure and troubleshoot complex Zscaler training environments, including the Zero Trust Exchange Platform and Cloud Protection (ZCP) solutions
Drive operational efficiency by managing class rosters, tracking attendance, and analyzing post-class survey data
Provide expert support and technical assistance to students to ensure successful learning outcomes
Partner with content teams to review new courseware and rigorously test hands-on training exercises

Who You Are (Success Profile)

You act like an owner, navigating seamlessly between high-level strategy and hands-on execution while operating with total integrity.
You are a problem-solver who is energized by finding solutions to hard challenges that deliver the biggest impact.
You are a high-trust collaborator who embraces our challenge culture by giving and receiving candid feedback to earn trust and drive teamwork.
You are a learner with a growth mindset, actively seeking feedback to become a better partner and a stronger teammate.
You are customer-obsessed, building deep empathy for internal and external customers to anchor every decision in solving their real-world problems.

What We’re Looking for (Minimum Qualifications)

5+ years of experience in technical training
Bachelor’s degree in a technology major with a minor in communications, or equivalent technical/communications certifications
Excellent oral, written, analytical, and organizational skills
Demonstrated capability to work independently and as an effective team contributor
High attention to detail with the ability to tailor technical training to a variety of target audiences

What Will Make You Stand Out (Preferred Qualifications)

Familiarity with Cloud Security, Firewalls, Proxy, and EndPoint Security solutions
Possession of industry-recognized certifications such as CEH, CISSP, or CISM

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