Sr Anlyst, Svc Contract&Wnty

Date Posted:

2026-04-07

Country:

Philippines

Location:

PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4

Position Role Type:

Hybrid

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

** Approval Request ID 31026439 **

Job Responsibilities:

•Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded

•Manage and resolve inbound Aircraft on Ground (AOG) and critical part demand for a variety of Collins Aerospace customers worldwide

•Process and monitor all customer issues and concerns, from initiation to closure using a combination of CRM and ERP systems

•Follow-up with customers on all issues and cases while maintaining strong customer relationships

•Work closely with various departments within the organization to ensure required information and support is provided to resolve customer issues

•Ensuring all necessary flow-downs to supply chain, shipping, quality, and other stakeholders are communicated timely and accurately

•Achieve all key performance indicators and achieve best in class performance

•Participate in continuous improvement initiatives

•Responsible for small projects as directed and guided by management and senior colleagues by applying knowledge and experience from previous roles

•Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

•Amenable to work on non-traditional shift schedules and on holidays:

Shift schedules TBD (with Weekends and Holidays)

Qualifications:

•Bachelor’s Degree or in absence of a degree, 6 years of relevant experience is required.

•Experience in resolving customer complaints and problems.

•MS Outlook, Excel, PowerPoint, Word proficient

•Strong numerical, written, and verbal communication and reasoning skills.

•Experience analyzing and troubleshooting challenging and uncommon scenarios.

•Ability to manage time-sensitive and high-pressure situations without supervision.

•Aerospace or manufacturing industry experience.

•SAP experience.

•Salesforce experience.

•Reporting, database manipulation and/or VBA is a plus.

•Must be at least a year in current job level/post.

•Should not be under a Performance Succession Plan.

Should not have received any disciplinary action for one year.

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.]

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Requires theoretical to advanced knowledge of work area typically obtained through University Degree combined with experience. Practical knowledge of RTX projects, programs
or systems with the ability to make enhancements and leverage in daily work.

Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience.

Engineering/Other Technical Positions:Typically requires a degree in Science, Technology, Engineering or Mathematics(STEM) and a minimum of 2 years of prior relevant experience unless prohibited by local laws/regulations.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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