Senior Manager, Aftermarket Account Management

This position can be worked remotely. 

What You Will Do 

• Develop and maintain strong customer relationships at all levels. 

• Review details of growth opportunities in your given territories. 

• Develop and execute campaign strategies that align with strategic business goals working closely with internal stake holders. 

• Respond to customer support requests in a timely manner. 

• Provides day-to-day direction for support teams (analysis, contracts, and legal) to meet goals, objectives and on-time responses. 

• Lead the negotiation of long-term agreements working in partnership with support teams. 

• Assist in the on-boarding of new customers and managing the entry into service of new fleets to ensure the timely ordering and delivery of provisioning. 

• Monitor executed long term agreement performance to ensure that financial performance goals are met. 

• Receive and resolve customer feedback regarding services, products, or personnel. 

• Assist in the preparation of sales and inventory reports for management and budget departments. 

• Develop recommendations to improve procedures to increase sales, expand markets, and promote business. 

• Manage overall relationships with multiple airlines on behalf of the business unit, leading all aspects of contract management. 

• Participate in trade shows, internal and external conferences, and training as required. 

• Travel of 25-50% can be expected with communication requirements across multiple time zones. 

Qualifications You Must Have 

• Typically requires a University Degree and minimum of 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of relevant experience 

• Minimum 5 years of business development/program management experience in the airline/aviation industry  

Qualifications We Prefer 

• Experience using SAP and Business Objects 

• Prior experience reviewing and negotiating contracts  

• Demonstrated financial acumen skills and understanding of NPV, EBIT, cash flow, etc. and the ability to perform in Excel  

• Demonstrated presentation skills in a variety of formal presentation settings with internal leadership or external customers. 

• Prior experience cultivating relationships with customers and proactive in executing relationship marketing with all levels within a customer organization.