Operations Support Team Delivery Specialist

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”  We are passionate about connecting purpose with impact.  Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.

If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team!  Learn more at careers.alight.com. 

About the Role

Delivery Specialists support end-to-end operations by managing complex cases, data processing, communications, service metrics, and process improvements. They collaborate cross functionally to meet SLAs and ensure accurate, compliant outcomes.

Responsibilities

• Managing complex operational tasks, escalations, report and data analysis, and daily delivery activities.
• Processing end-to-end client, carrier, and vendor cases across eligibility, enrollment, HRA, Medicare, PAR, AOR, and ancillary products.
• Executing inbound and outbound file processing while maintaining accurate client and carrier data in CRM systems.
• Identifying, researching, and resolving eligibility, enrollment, and file mismatches through root cause analysis.
• Communicating effectively with clients, carriers, vendors, and internal stakeholders to resolve issues and deliver updates.
• Supporting enterprise service delivery for business-as-usual work and new implementations or enhancements.
• Meeting contractual SLAs by managing case volumes, escalations, and timely resolution updates.
• Monitoring and supporting service metrics in partnership with Analysts and Senior Analysts.
• Participating in onboarding, training delivery, coaching, and continuous improvement initiatives.
• Serving as an operational contact and backup Delivery Specialist for aligned clients and carriers.

Requirements

• Possess good written and verbal communication skills, including presentation and stakeholder communication.
• Demonstrate proven time management and prioritization skills to consistently meet deadlines.
• Have experience supporting small to medium operational projects and service delivery.
• Have intermediate proficiency in Microsoft applications, including Excel, Word, PowerPoint, Outlook, and OneNote.
• Possess working knowledge of CRM systems, including basic to intermediate reporting and advanced finds.
• Demonstrate ability to analyze data, identify root causes, and document resolutions using available tools.
• Have experience collaborating cross functionally with Client Delivery and Carrier Delivery teams.
• Display familiarity with file handling processes and technical documentation such as TRDs, SOPs, DLPs, and QRGs.
• Be proficient with operational tools such as WinSCP, UltraEdit, Jira, ServiceNow, Azure DevOps, and SharePoint.
• Have working knowledge of relevant Medicare and benefits laws, regulations, and their impact on associated processes.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. 

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.   In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request  reasonable accommodations/modifications by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.