Cloud Account Executive, Indonesia

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Sebagai Account Executive (Service Cloud), Anda akan menjadi bagian dari tim yang berfokus pada pasar Indonesia. Anda akan merumuskan dan melaksanakan strategi penjualan Service Cloud untuk industri-industri tertentu. Dorong pertumbuhan pendapatan dengan memperluas jangkauan ke basis pelanggan yang ada serta mengembangkan pelanggan baru dan kasus penggunaan baru. Anda akan berfokus pada mengidentifikasi, merancang, memimpin, dan menutup transaksi besar, serta bekerja sama erat dengan rekan-rekan Anda di tim penjualan inti yang menangani pelanggan.

Tanggung Jawab:

Pembangkitan Permintaan:
Mengidentifikasi peluang untuk Service Cloud di basis pelanggan Salesforce yang ada & prospek
Menciptakan prospek baru melalui pencarian sistematis terhadap pemimpin layanan
Memanfaatkan peluang bisnis dari hubungan baru & yang sudah terjalin.

Fokus Pelanggan
Menentukan kontribusi transformasi layanan terhadap visi dan rencana spesifik akun secara keseluruhan
Menentukan dan mempresentasikan nilai spesifik dari transformasi layanan kepada manajemen prospek
Membangun hubungan yang tepercaya dengan Kepala Layanan Pelanggan, memahami tantangan, kebutuhan, dan permintaan mereka
Menyusun strategi, bernegosiasi, dan menutup kesepakatan di tingkat VP dan CxO

Memperluas bisnis Anda
Menentukan dan melaksanakan rencana untuk mempercepat pertumbuhan solusi kami yang sudah tumbuh paling cepat
Menjadi yang terdepan di antara rekan-rekan Anda di tim penjualan yang diperluas
Menyempurnakan dan memberdayakan rekan-rekan untuk pesan penjualan, pencarian prospek, kualifikasi, dan teknik penutupan yang spesifik untuk produk Service Cloud

Penasihat tepercaya

Menjadi penasihat tepercaya bagi transformasi layanan pelanggan bagi pelanggan dan prospek kami
Menyampaikan manfaat transformasi radikal dan kecerdasan buatan (AI) dalam layanan pelanggan pada pertemuan dengan pelanggan, pameran, atau acara
Memiliki pandangan yang jelas mengenai tantangan dan peluang masa depan dalam layanan pelanggan
Keterampilan yang Diperlukan:

Pengalaman luas dalam aplikasi layanan dan/atau manajemen operasional layanan pelanggan
Rekam jejak yang kuat dalam menjual solusi Layanan Pelanggan/Keterlibatan Pelanggan ke pasar / atau mengimplementasikan transformasi layanan komprehensif di perusahaan multinasional
Pemahaman yang terbukti tentang bisnis layanan pelanggan, operasional layanan pelanggan, serta profil pembeli
Keterampilan analitis dan pemecahan masalah yang kuat serta kemampuan untuk berhasil di lingkungan yang dinamis.
Kemampuan yang terbukti untuk bekerja dengan baik sebagai bagian dari tim penjualan yang luas.
Bekerja dengan baik di bawah tekanan dengan pola pikir yang berorientasi pada pertumbuhan
Teliti dengan pemikiran kritis dan kemampuan untuk menerjemahkan kebutuhan bisnis ke dalam Solusi Salesforce
Berorientasi pada hasil, mandiri, dan mampu beradaptasi dalam organisasi yang sangat terstruktur secara matriks

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As an Account Executive (Service Cloud) you will be part of a team focusing on the Indonesia markets. You will formulate and execute a Service Cloud sales strategy for specific industries. Drive revenue growth by penetrating the current customer base and by developing new customers and new use cases. You will focus on identifying, structuring, leading and closing large deals, teaming closely with your counterparts in the customer owning core sales teams.

Responsibilities:
Demand Generation:

• Identify opportunities for Service Cloud in existing Salesforce Customer base & Prospects
• Create new leads from systematical prospecting of Service leaders
• Leverage business from new & established relationships.

Customer Focus

• Define the contribution of a service transformation to an overall account specific vision and plan
• Define and pitch the specific value of a service transformation to prospect’s management
• Build trusted relationships with Head of Customer Service, understanding their challenges, needs and demand
• Strategise, negotiate & close business on VP and CxO level

Scale your business

• Define and execute a plan to accelerate growth of our already fastest growing solution
• Be top of mind at your peers in the extended sales team
• Refine and enable peers for Service Cloud product specific sales messaging, prospecting, qualifying, and closing techniques

Trusted advisor

• Be a trusted advisor for customer service transformation to our customers and prospects
• Evangelise the radical transformation & AI benefits in customer service in customer meetings, on fairs or events
• Have a specific point of view on the future challenges and opportunities in customer service

Required Skills:

• Extensive background in service applications and/or operational Customer Service Management
• Strong track record of successful selling Customer Service/Customer Engagement solutions into the Market / alternatively implementing comprehensive Service transformation in a multinational enterprise
• Proven understanding of Customer Service Business, Customer Service Operations as well as buyer's profiles
• Strong analytic and task solving skills and the ability to succeed in a fast paced environment.
• Proven ability to work well as part of an extended sales team.
• Operate well under pressure with growth mindset
• Detailed with critical thinking and ability to translate business needs to Salesforce Solution
• Driven, and independent with ability to navigate in a highly matrixed organisation

*LI-Y #LI-JAK

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.