Implementations Advisor

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Job Title

Implementations Advisor

About your role:

As an Implementations Advisor, you will lead complex client implementation activities for Output Solutions at Fiserv from project acceptance through delivery. You will work closely with clients, implementation teams, project stakeholders, and cross-functional partners to drive consistent execution, support process improvement, and help ensure implementations are completed on time, within scope, and aligned to business and client requirements.

What you'll do:

• Lead complex client implementation projects from intake through deployment, ensuring project milestones, deliverables, and client requirements are met.
• Advise clients on implementation approaches and standard methodologies for outsourced solutions within the Output Solutions environment.
• Create and deliver client-facing implementation reports, project documentation, and status communications that support informed decision-making.
• Coordinate with cross-functional teams to plan implementation activities, align dependencies, and resolve project issues that affect delivery timelines or scope.
• Monitor implementation performance metrics, key performance indicators (KPIs), and financial measures to support project tracking and reporting.
• Identify process gaps and recommend changes that improve consistency, repeatability, and quality across implementation activities.
• Resolve escalated implementation issues by assessing root causes, coordinating stakeholders, and driving timely corrective actions.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 10+ years of experience in customer service, client services, information technology, or related service operations supporting client deliverables and issue resolution.
• 5+ years of experience in implementation, project management, or client onboarding roles leading project execution, documentation, and stakeholder communication.
• 5+ years of experience advising clients and internal stakeholders on implementation processes, delivery requirements, and project outcomes.
• Experience creating implementation reporting, project documentation, and client communications using Microsoft Office or similar business productivity tools.
• Experience monitoring project metrics, key performance indicators (KPIs), and financial measures to support implementation reporting and delivery decisions.
• Bachelor's degree in business, management information systems, computer science, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience supporting Output Solutions implementations in a print, mail, document, or customer communications environment.
• Experience with capacity planning, resource coordination, or workload forecasting across multiple concurrent projects.
• Experience working with business analysts, project managers, or client implementation teams in a shared delivery model.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.