Principal Product Specialist

Confirmed live in the last 24 hours

Zscaler

Remote - USA; San Jose, California, USA

Hybrid

Posted March 27, 2026

Job Description

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Principal Product Specialist for Business Continuity Cloud and Cloud Reliability to join our Product Management team. This role offers flexible location options including onsite or hybrid at our San Jose office, or remote within the USA, reporting to the Director, Product Management. You will provide technical leadership for Business Continuity Cloud and Disaster Recovery solutions, owning product success throughout the sales lifecycle. You'll serve as a thought leader for overall Cloud Resilience architectural strategy while partnering with sales and engineering to drive technical wins and product enhancements for our Business Continuity services.

What you’ll do (Role Expectations)

Provide technical leadership for Zscaler’s Business Continuity and Disaster Recovery solutions, owning product success and architectural strategy throughout the sales lifecycle
Lead in-person and virtual meetings with customer executives and practitioners to provide executive-level overviews of Zscaler’s Cloud Reliability strategy and deep-dive technical workshops
Develop technical collateral, including best practice guides, proof-of-value (POV) test plans, and demo assets to support internal teams and customer presentations
Collaborate with Engineering, Product Management, and Marketing to drive product enhancements based on direct customer feedback and market trends
Act as a post-sales subject matter expert for Customer Success and Deployment teams to ensure successful technical implementation for customers

Who You Are (Success Profile)

You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

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