Scheduling Success Coordinator - Italy (Fixed term)

Job Description

About the role:

Join Agilent as a Scheduling Success Coordinator-Italy for a 12-month contract and play a key role in helping our field service team deliver outstanding customer service! In this role, you’ll plan and schedule daily assignments to ensure the right service engineer is in the right place at the right time, supporting our teams to work efficiently and keep costs down. You’ll manage daily operations in your region, solve scheduling challenges quickly, and help us meet—and exceed—our customers’ expectations. If you’re organized, detail-oriented, and ready to make a real impact in a dynamic, global company, we’d love to hear from you!

What will be your role?
Are you organized, proactive, and enjoy helping things run smoothly? As a Scheduling Success Coordinator at Agilent, you’ll play a key role in making sure our field service team delivers fast and reliable support to our customers.
 

Your main responsibilities:

• Manage Scheduling: Handle and confirm all on-site service requests, such as installations, repairs, and maintenance.
• Coordinate Communication: Be the main contact for customers, field engineers, and service partners, managing all scheduling and changes.
• Optimize Resources: Assign the right engineer to each job to ensure efficient and timely service.
• Improve Processes: Keep the scheduling board up to date and look for ways to improve how we work.

 
In this role, you’ll help deliver excellent service, keep operations running smoothly, and make a real difference for our customers and team. If you like working in a fast-paced environment and take pride in being organized and reliable, we’d love to hear from you!
This is an office-based role with the possibility of partial remote work (hybrid model).
 

Qualifications

Qualifications and skill requirements:

• Customer-Focused Experience: Whether your background is in customer service, administration, or project management, your main strength is your dedication to supporting and delighting customers.
• Academic degree with a technological/engineering background is preferred; equivalent professional experience in a similar role will also be considered.
• Excellent communication, negotiation, and teamwork abilities, with a proactive and solutions-oriented mindset.
• Strong planning and organizational skills, and high attention to detail.
• Fluent in Spanish, Italian and English.
• Typically, at least 5+ years relevant experience.

On a personal level, you are autonomous, customer focused and a team player. You have great interpersonal, communication and persuasion skills to interact with many internal and external partners. You show a real can-do attitude; resilience and you like to solve problems. Whilst being flexible and adaptable, you have also strong time management skills, ability to manage concurrent priorities, and attention to details.

We offer: 

• Outstanding company culture

• Career development opportunities

• Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance…

• A position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities

Additional Details

This job has a full time weekly schedule.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

No

Shift:

Day

Duration:

9-12 Months

Job Function:

Customer Service