Customer Success Manager (Ohio)

Confirmed live in the last 24 hours

Edmentum

United States

Remote

Posted April 8, 2026

Job Description

WHO WE ARE

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

What You’ll Do

As a Customer Success Manager, you’ll be the trusted advisor guiding educators and administrators to achieve their goals with Edmentum solutions. You’ll lead impactful implementations, foster strong relationships, and ensure every customer experience drives meaningful student success.

In this role you will:

Champion customer success from onboarding through renewal, ensuring seamless adoption and measurable outcomes.
Build deep partnerships with district leaders and educators to promote engagement and awareness.
Analyze data to uncover insights and craft strategies that maximize student learning impact.
Collaborate with internal teams to secure renewals and identify growth opportunities.
Advocate for customers by sharing feedback that shapes future products and services.

Who You Are

You have a bachelor’s degree and 5+ years of experience in education technology or customer success.
You are passionate about improving education and driving positive change.
You have strong communication skills and can engage effectively at all levels of a district.
You are skilled in analyzing data and making strategic recommendations.
You have a deep understanding of curriculum, instruction, and educational trends.
You are proactive, adaptable, and thrive in a fast-paced environment.
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