[HELLOCONNECT] Team Leader, HR Data Management

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As a Shared Services Team Lead at our organization, your responsibilities are leading and managing the daily operational execution and deliverables of the human resources shared function with a focus on the employment life cycle, from attraction, hiring, development, retention, data/HRIS management and offboarding processes.  You are responsible for team engagement, and performing efficient and quality deliverables. 

You'll collaborate with respective stakeholders to enhance the employee experience, maintain confidentiality, and contribute to overall team goals. Additionally, you'll handle your own tasks and ad-hoc tasks related to talent/onboarding/data management administration processes to support operational efficiency and effectiveness.

What you’ll do

Service Delivery

• • Operational Oversight: Manage the daily execution of talent, onboarding, and employee lifecycle data processes, ensuring all case management and task distributions are handled efficiently.

  • Service Quality & SLAs: Guarantee high-quality service delivery by monitoring team utilization, workload management, and the consistent achievement of Service Level Agreements (SLAs).

  • Subject Matter Expertise: Serve as the primary point of contact for process escalations, providing clarity on complex queries and acting as a technical mentor for the team.

  • Training & Development: Lead the creation and delivery of training plans for new and existing procedures, while supporting the hiring and competency-building of team members.

  • Process Standardization: Drive the development and maintenance of Standard Operating Procedures (SOPs) and tools to ensure consistency across the HR function.

  • Reporting & Analytics: Prepare and evaluate HR performance reports, status updates, and workload metrics to identify areas for continuous improvement and process efficiency.
    

Leadership/People/Relationship Management

• • Performance Leadership: Drive a culture of excellence by setting performance objectives aligned with company