Front Desk Leasing Administrative Assistant

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role: The Receptionist must understand the importance of providing outstanding customer service and be able to interact effectively with owners, residents, prospective residents, and vendors. The Receptionist is responsible for performing clerical tasks within the office to support daily operations. Their duties include answering and transferring phone calls, resident relations, filing, document generation, managing office supplies, and vendor management. This position requires multitasking, technical proficiency, attention to detail, and accuracy.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners, regulatory and social services partnerships. This Includes adopting a collaborative approach to create consistent favorable circumstances that foster success and effectiveness for the Organization and the communities.
• An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This Includes, but Is not limited to, seeking resources throughout the organization via the organizations' support services and senior leadership.
• An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff feel seen, heard, and valued as you and the staff work to resolve challenges.

Qualifications

• Equipped with excellent communication skills and an unmatched dedication to customer service.
• 2+ years’ experience in an administrative role.
• Knowledge of LIHTC, Tax Credit, HUD, local voucher-based, and Cooperative housing programs highly desired.
• Thrives in a fast-paced environment.
• Solid computer knowledge, Windows (Word, Excel,) internet and e-mail
• Working knowledge of Yardi Voyager Property Management software highly desired.

Key Accountabilities

• Administrative & Customer Service
  • Provide exemplary customer service by effectively communicating with residents, owners, vendors, and guests, addressing their needs promptly.
  • Manage phone inquiries, greet walk-ins, and attend to foot traffic, ensuring a welcoming environment.
  • Correspond with residents to address questions or concerns and assist in processing applications.
  • Handle overflow of customer inquiries and support the scheduling of move-ins, diligently following up on prospects.
  • Process, organize, scan, and file documents, such as applications, leases, and legal notices, with precision and efficiency.
  • Maintain accurate information in Yardi, updating the database promptly for properties, owners, residents, applicants, and vendors.
  • Execute various communication methods, including phone calls, flyers, emails, letters, and updates on the