Audio Visual Operations Manager, Live Events

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team

 

AV Technology Operations Manager | San Francisco

This is a full time salaried role based primarily onsite, with occasional remote work flexibility supported.

Convene Hospitality Group is looking for an experienced and passionate AV Technology Manager to support operations at our 100 Stockton location in San Francisco. Located in the heart of Union Square, this 53,000 sq. ft. venue is steps from the city’s leading businesses, major transit lines, and iconic San Francisco landmarks, making it a central hub for the Bay Area’s corporate and social event scene. As the AV Technology Manager, you will be directly responsible for planning and driving the success of our conference, workplace, and amenity services, ensuring the delivery of a premium, seamless, and values-driven tech-enabled hospitality experience from day one. We are looking for a genuine leader who exemplifies a passion for Hospitality, Events, and AV Technology, along with being a proponent of cultivating a positive and inclusive employee culture. This role will report to our property’s General Manager with a dotted line to our Regional AV Manager. 

What You’ll Do:

The Technology Manager provides and manages all services used to deliver information technology to our customers and associates, including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting and basic lighting for different types of meetings and events. 

Technology Managers work collaboratively to deliver an excellent meeting, conference, and workday experience. They oversee AV Specialists in supporting/executing customer needs and help manage, train and lead specialists in personal, technical and career development/training. The person in this role also works collaboratively with our sales and production teams to ensure seamless execution for our clients. 

The Technology Manager is responsible for Operations Management: 

• Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels  
• Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems and hardware; both in-house and client systems
• Coordinate with clients in advance to preprogram and ensure all their technological requirements are seamlessly in place for their arrival
• Provide consultative support to technology sales for client programs
• Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution order meetings
• Provide genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendors
• Attend planning and pre-production meetings
• Direct day-to-day floor operations of AV Specialists, including set and strike, scheduling, etc.
• Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations
• Make personal contact and maintain positive relationships with clients and assist with any reasonable requests during programs
• Collaborate with the sales and planning team to gain a comprehensive understanding of the client's experience with Convene prior to the start of their meeting or event
• Thoroughly prepare and deliver comprehensive sales quotes while employing revenue-maximizing strategies in alignment with Convene's standard operating procedures to optimize value and presenting a commitment to excellence and adaptability to industry dynamics
• Assist in any areas of daily operation 

Responsible for Training & Development:

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