Enterprise Customer Success Manager, Grammarly for Education

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

About Superhuman

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company's products include Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.

As a member of the Grammarly for Education team, your role as an Enterprise Customer Success Manager will be pivotal in accelerating our efforts to drive adoption, realize value, and ultimately lead our customers to expand. This role reports to the Enterprise CS Manager and will be instrumental in supporting a customer success engine that aims to maximize Grammarly's value for our Grammarly for Education customers.

In this role, you will:

• Own the full post-sales customer lifecycle for your assigned enterprise accounts, ensuring seamless onboarding, activation, and long-term success.
• Lead renewal strategies end-to-end, including pricing proposals and contract negotiations, to drive retention and account growth.
• Partner cross-functionally with Sales and Key Accounts teams to identify and execute on expansion and cross-sell opportunities.
• Deliver high-impact enablement experiences by deeply understanding customer goals, training users on Superhuman’s products and features, and aligning product capabilities with organizational goals and objectives.
• Conduct strategic account reviews, providing tailored insights and performance metrics to reinforce value, deepen engagement, and align on success plans.
• Leverage customer engagement data and trends to identify risks, uncover opportunities, and take proactive, data-informed actions that exceed performance targets.
• Lead effective, executive-ready customer meetings, crafting clear agendas, surfacing strategic insights, and facilitating collaborative decision-making.
• Contribute to continuous improvement initiatives by identifying gaps, streamlining processes, and supporting team-wide content and operational enhancements.
• Contribute to content and process improvements across the customer lifecycle to continually improve the customer experience.

Qualifications

• Has 5+ years of experience in Customer Success, Sales, or Account Management roles.
• Has fluent proficiency in English, both in writing and speaking.
• Proven success managing enterprise accounts—owning renewals, driving adoption, and exceeding retention and revenue goals.
• Builds strong relationships with people to understand their needs and goals and identify creative solutions.
• Has a proven track record of exceeding quota targets and driving revenue growth, as well as delivering on customer satisfaction.
• Can synthesize quantitative and qualitative data, make data-driven decisions, and use data to identify gaps and opportunities.
• Sets aggressive short and long-term goals and possesses a strong internal drive to achieve them.
• Solid understanding of subscription models, including pilots, upsells, and customer lifecycle strategies.
• Uses systems such as CRM to track all customer-related activities and deliverables, and manage pipeline a