Content Integrity Lead

Why you’ll love this role

You’ll be part of a collaborative and mission-driven Trust & Safety team dedicated to protecting the integrity of the marketplace. As a Content Integrity Lead, you’ll play a critical role not only in reviewing complex and high-risk content, but also in guiding the team’s quality, consistency, and operational excellence. Each day brings new and evolving challenges, and your leadership will directly influence decision-making standards, policy enforcement quality, and the overall safety of the platform.

What you’ll do 

• Lead the review and moderation of sensitive and nuanced content, handling complex, high-risk cases that require strong judgment and adherence to policy guidelines.
• Serve as an escalation point for specialized or severe cases and emerging abuse trends, making sound, defensible enforcement decisions based on content policies.
• Oversee quality assurance processes, including case audits, calibration sessions, and feedback loops to ensure consistency, accuracy, and policy alignment across the moderation team.
• Support onboarding and training of moderators, reinforce policy expertise, provide real-time coaching, and contribute to the development and refinement of moderation guidelines and workflows.
• Manage complex user appeals and secondary reviews, ensuring thorough reassessment of enforcement actions and clear documentation of final determinations.
• Partner cross-functionally to support investigations, improve tooling, and maintain operational alignment with policy standards.
• Monitor team assignments, performance metrics, and uphold quality, accuracy, and productivity standards, helping drive continuous improvement across moderation operations.

About you 

• 3+ years of experience in content moderation, Trust & Safety, fraud operations, or a related compliance-focused role, with demonstrated experience handling complex escalations.
• Strong English language proficiency with the ability to interpret and apply nuanced policies, exercise strong judgment in high-impact situations, and guide others in consistent decision-making.
• Experience supporting quality assurance, coaching, training, or informal team leadership within moderation or compliance environments.
• Strong written communication skills with the ability to document complex enforcement decisions clearly and defensibly.
• Ability to review sensitive or disturbing content with professionalism, emotional resilience, and discretion.

Nice to have skills

• Experience working with third-party moderation vendors or supporting vendor performance management.
• Exposure to AI-assisted moderation tools, risk scoring systems, case management platforms, or model feedback workflows.
• Knowledge of or professional experience with footwear, apparel, accessories, collectibles, and consumer electronics categories.