Claims Associate

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description

• Performs all related claims facilitating tasks as well as receiving and releasing of claim documents and checks to clients, advisors & other departments in SL, claim record creation, handling of claims & maturity payments; preparation of check requests, monitoring reports and letters and attending to claim notification and inquiries (email & phone).

Preferred skills/knowledge

• Knowledge of life insurance basic concepts and operations.
• ING, PRISM, CLAIMS, CAS, LGS, WMS

Qualifications

• Mininum Typical Experience
• Graduate of a 4-year course

Responsibilities

• Records all claims received
• Prepares FIS for approved or denied claims according to instructions from Claim Analysts and for approval of Claim Analyst/Claims Manger/Head, Claims; prepares FIS for maturities (individual life and PN plans) for approval of Claim Analysts/Claims Manager/Head, Claims
• Receives and processes incoming mail; locates claim files, attaches received claim documents and endorses to Claim Analyst in charge
• Prepares transmittal forms and releases claim checks, letters and other documents.
• Prepares claim approval and denial letters, maturity notices and maturity cover letters.
• Attends to inquiries from advisors, clients and staff over the counter, e-mail and telephone.
• Processes requests for Letter of Authority re Free Diagnostic Procedures
• Prepares assigned reports.
• Processes billing statements of inspection agencies
• Requisitions and safekeeping of Claims Section supplies
• Attends to logistics requirements for Section meetings & access to application
• Other claim facilitating tasks

Job Category:

Claims - Life & Disability

Posting End Date:

29/06/2026