Quality Program Manager, Comfort

Confirmed live in the last 24 hours

Palmetto Clean Technology

1616 Camden Rd Charlotte, NC 28203

On-site

Posted March 28, 2026

Job Description

Company Description

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all.

Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.

Department Description

Palmetto Home is a branch of Palmetto focused on the democratization of the renewable energy and HVAC industries. We provide homeowners with financial products to benefit from solar power, energy storage systems, and home efficiency through advanced heating and cooling technologies. We empower solar and HVAC sales professionals and installation companies with access to our proprietary platform, financing, customer management system, and milestone quality control system. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our growing financial product adoption.

Location

This position will be based in Charlotte, NC.

Reporting

This position will report to the VP, Operations Program; dotted-line relationship to the VP of Comfort Program Management.

Summary of Role

The Quality Program Manager, Comfort is responsible for building and scaling the quality assurance framework that supports Palmetto’s expansion across multiple residential energy technologies—including HVAC, geothermal, water heaters, and generators. This role owns the standards, training, and review processes that ensure high-quality, code-compliant installations by Certified Contractors across all Comfort product lines.

The ideal candidate is deeply anchored in residential HVAC and/or geothermal systems, with the ability to extend that expertise to adjacent technologies as the platform grows. You will lead the QC Technician team, oversee daily milestone review throughput, and partner cross-functionally to optimize processes, reduce friction, and ensure volume and SLA goals are achieved. This role operates within a matrixed management structure, reporting directly to the VP of Quality Programs with a dotted-line relationship to the VP of Comfort Program Management. Success requires the ability to navigate shared priorities, align with multiple leaders, and drive outcomes across organizational boundaries.

Strategic & Tactical

Multi-Technology Program Development (60%)

Develop and maintain quality standards, documentation, and contractor approval requirements for HVAC, geothermal, water heater, and generator installations—adapting them as new partners, products, and technologies are added.
Lead the build-out of quality review frameworks for emerging product lines, leveraging lessons learned from established verticals.
Collaborate with the product development and after market services teams to develop service & maintenance warranty programs.
Balance project rigor with system performance metrics and contractor feedback, refining standards based on data across all technologies.
Establish performance benchmarks and feedback loops to reduce project rejections while maintaining system quality standards.
Provide feedback and insights to internal stakeholders and contractors, creating training materials to ensure compliance across product lines.
Collaborate with the product development team to streamline processes, reduce external friction, an

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