AI Operations Lead

The Role

Accelerate your career by joining Okta as our AI Operations Lead. In this mission-critical individual contributor role, you will serve as the central source of truth for all AI flows—both internal and product-facing—across the company. You will be the map-maker for our AI ecosystem, ensuring that as we innovate at the speed of SaaS, we maintain a clear, documented, and compliant understanding of what data fuels our AI and how it is used.

This is a high-autonomy role designed for a proactive operator who can navigate complex issues and build cross-functional bridges in a remote-first environment. You will report into the Sr. Director, AI Legal and work closely with Legal, Engineering, Privacy, and Security stakeholders.

What you’ll be doing

• The Enterprise AI Command Center: Establish and oversee the enterprise-wide AI Asset Library, serving as the definitive, central source of truth for all models, internal workflows, and third-party integrations.
• Revenue Acceleration & Path Clearing: Act as a strategic liaison between Legal, Engineering, and Sales to build cross-functional bridges that turn complex hurdles into competitive advantages, directly accelerating our market growth.
• Data Provenance & Lineage Architecture: Map and document the entire lifecycle of data, from source origins to final usage, ensuring every AI output is explainable, audit-ready, and legally sound.
• Operationalizing Ethics at Scale: Design and execute high-velocity operational workflows (AIIAs and Model Cards) to assess privacy, ethical, and legal risks, ensuring we reach production with speed and safety.
• Strategic Vendor Gatekeeper: Maintain and evolve procurement processes to ensure every new AI tool meets our internal trust standards before it is integrated into our ecosystem.
• Rigorous Third-Party Auditing: Conduct deep-dive operational audits of vendor AI capabilities, evaluating data retention and opt-out mechanisms to protect our most valuable company and customer data.
• Policy-to-Playbook Transformation: Translate high-level governance into actionable, high-performance playbooks, ensuring compliance is built into our daily operations rather than treated as an afterthought.
• Global Content Curation: Independently lead the effort to ensure our AI messaging remains consistent, clear, and authoritative both internally and for our global customer base.
• Remote-First Internal Diplomacy: Expertly navigate complex stakeholder interests across our global organization to ensure AI initiatives move forward at pace without compromising security.
• Critical Incident Response Leadership: Provide the essential data maps and asset intelligence needed by Legal and Security to resolve potential incidents with precision and speed.

What you’ll bring to the role

• AI Fluency & Technical Intuition: You are an AI-first thinker. You have a practical understanding of how LLMs and Generative AI tools function. You aren’t intimidated by the black box of AI; instead, you are driven to document its boundaries and ensure its outputs are reliable and compliant.
• 5+ years of experience in Operations, Privacy Ops, or Program Management within a fast-paced SaaS technology company.
• Expert Knowledge of SaaS Ecosystems: You understand cloud architecture, APIs, and the nuances of how data moves in a multi-tenant environment.
• Privacy-First Mindset: Significant experience