(Senior) Customer Success Manager, LATAM

ABOUT US:
Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.
Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

ABOUT THE ROLE:
Following strong performance across 2025, we’re expanding our team and hiring a (Senior) Customer Success Manager dedicated to our top LATAM accounts.

In this role, you’ll build trusted partnerships, drive thoughtful adoption, and translate customer insights into clear, actionable input for our internal teams. You’ll connect customers’ marketing priorities to our API-first platform, collaborate with technical stakeholders to resolve issues, and help shape scalable processes that elevate the customer experience.

 

ABOUT THE TEAM:
As a Senior Customer Success Manager at Talon.One, you’ll join a highly collaborative group of CSMs and technical account managers who partner closely with Sales, Partnerships, Product, and Marketing. We operate as one team—sharing insights, aligning early and often, and supporting each other’s growth. We’re committed to building an inclusive, equitable environment because it’s the right thing to do, and because diverse teams create better solutions for our customers and the industry.

 

ONCE HERE, YOU WILL:

• Build strong, long-term relationships with customers to understand their goals and challenges, drive adoption, and share meaningful insights across Sales, Marketing, and Product
• Connect customers’ marketing objectives with our API-driven product, translating technical configuration steps into clear, accessible guidance
• Partner with our technical operations team (customer integration engineers) and developers to support integrations and resolve technical questions
• Communicate effectively in both one-to-many and one-to-one settings, across technical and non-technical audiences, seniority levels, and global regions
• Document key customer information to strengthen internal visibility, develop training resources, and reduce support needs
• Manage retention and growth across your book of business, including renewals and expansion conversations
• Deliver ongoing strategic and business value to customers in every interaction

 

WHAT YOU BRING TO THE TABLE:

• Fluent in Spanish and English, with the ability to communicate effectively with clients, partners, and internal teams across both languages.
• A genuine interest in technology and experience working with SaaS products and APIs.
• Established experience in customer success, account management, or another client-facing role.
• Experience partnering with a range of internal and external stakeholders, including marketing, developers, sales teams, and executives.
• An empathetic, solutions-oriented mindset with a focus on helping customers reach their goals.
• Comfort operating within change and ambiguity.
• The ability to manage a book of approximately 10–15 accounts.
• Experience in loyalty, promotions, or related marketing technology.

 

WHAT'S IN IT FOR YOU:
We build flexible incentive technology — and we believe our people deserve that same flexibility in how they work, live, and grow. Here’s what